Supervisor - Billing - US

Key Responsibilities:

1. Team Supervision & Leadership

• Lead, mentor, and evaluate a team of OTC Billing Specialists.
• Set daily, weekly, and monthly performance targets (KPIs) for the billing team and monitor progress.
• Standardize training materials and ensure the team is cross-trained on various OTC workflows and customer portfolios.

1. Order-to-Cash Billing Operations

• Oversee the end-to-end billing workflow, ensuring sales orders, contracts, and shipping/delivery data are accurately converted into customer invoices.
• Review and approve high-value invoices, credit/debit memos, manual adjustments, and cancellations.
• Ensure tight integration and communication between the billing team, Order Management (Customer Service), Credit/Collections, and Cash Application.
• Manage customer-specific billing requirements

1. Dispute Management & Customer Relations

• Serve as the escalation point for complex billing disputes, price discrepancies, and tax issues.
• Work closely with the Collections to resolve root causes of billing-related payment delays, minimizing Days Sales Outstanding (DSO).
• Ensure timely resolution of customer queries regarding invoices and statements.

1. Compliance, Reporting & Month-End Close

• Oversee month-end close activities for the billing ledger, ensuring all revenue-generating activities for the period are billed and posted.
• Perform reconciliations between order management systems and the general ledger (GL).
• Generate and present key OTC metrics (e.g., Billing Accuracy, Invoice Cycle Time, Unbilled Revenue, Credit Memo volume).
• Maintain strict adherence to internal controls (SOX compliance) regarding revenue recognition, pricing approvals, and credit memo issuance.

1. System & Process Optimization

• Drive continuous improvement initiatives to automate manual billing processes and reduce billing errors.
• Collaborate with IT and OTC Systems teams to test and implement ERP system enhancements

What you'll need:

• Shift - 6.30PM Onwards (WFO)
• Location: Vikhroli, Mumbai
• Minimum 10-12 years of experiencing in Billing team
• Strong Team handling experience (minimum 2-5yrs experience)
• Preferred experience in SSC/Media/Advertising
• Strong communication skills for negotiation & reconciliation
• Self-motivated
• Flexible attitude to achieve results.
• Calm under pressure.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people - We aim to create a culture in which people can do extraordinary work.

Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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