D365 Finance & Operations (D365FO) - Finance Functional Support (L1/L2)
Job Description
D365 Finance & Operations (D365FO) – Finance Functional Support (L1/L2)
Company: Mindzer Systems
Location: India (Remote/Hybrid — may require working from our India office when needed)
About Mindzer Systems
Mindzer Systems is a technology consulting firm specializing in Microsoft Dynamics 365 implementations—especially Finance & Operations (D365FO) —and cloud-based business solutions. We foster a supportive environment built on collaboration, ownership, and continuous growth.
Role Overview
We are hiring a D365FO Finance Functional Support Specialist (L1/L2) to support day-to-day operations for D365FO Finance. This is a support-focused role (not a pure implementation role). The ideal candidate has 2+ years supporting D365FO Finance and is familiar with India localization concepts and compliance flows .
Important: Candidates must have proven D365FO Finance support exposure and familiarity with India localization.
Key Responsibilities
- Provide L1/L2 functional support for D365FO Finance modules (GL, AP, AR, Cash & Bank, Fixed Assets , etc.)
- Troubleshoot common issues: posting errors, settlements, workflow issues, rounding differences, master data problems
- Support end users, document fixes, and maintain FAQs / knowledge base
- Coordinate escalation to internal functional/technical teams or Microsoft when required
- Assist with testing and validation for patches, hotfixes, and enhancements
- Support UAT activities during upgrades or rollouts (as needed)
India Localization (Familiarity Required)
Must be familiar with the concepts and flows of:
- GST / RCM
- TDS/TCS
- E-Invoice / E-Way Bill
- Multi-branch taxation basics (as applicable)
(Hands-on implementation depth is not mandatory, but the candidate must understand the processes and be able to support users.)
Requirements
- 3+ years experience in D365FO Finance support or functional role
- Good understanding of finance processes (AP/AR/GL) and troubleshooting mindset
- Familiarity with DMF (import/export) is a plus
- Strong communication skills and documentation ability
- Microsoft certifications are a plus
