Job Description
Hiring: IVR Engineer\n\nLocation: India\nCompany: Zensar Technologies\n\n'05; Must-Have Skills:\n5+ years of experience in IVR development\nHands-on experience with IVR platforms like Nuance (NDF/Mix preferred), Genesys, Dialogflow, AWS Lex, Avaya, or Cisco\nStrong knowledge of VoiceXML (VXML) and IVR frameworks\nProgramming skills in Java / Python / NodeJS / C++\nExperience in Conversational AI / Voice Bot / IVA projects\nGood understanding of NLU & NLP concepts\nExperience in REST API integration\nKnowledge of telephony protocols (SIP, TDM)\nExperience with cloud platforms (AWS / Azure / GCP)\nBasic experience in SQL / NoSQL databases\n\nPreferred Profile:\nCandidates with Nuance IVR development experience\nExposure to end-to-end IVR lifecycle (design → development → testing → deployment)\nUnderstanding of contact center ecosystems\n\nApply Now:\nInterested candidates can share their resumes via LinkedIn.
