Distribution & Revenue Manager

Job Description

Key Responsibilities

CRS & Distribution Management

• Ensure accurate and uninterrupted CRS connectivity across SynXis / Amadeus for all resorts, including correct configuration of room types, rate plans, mappings, restrictions, and availability.
• Conduct weekly audits of CRS and distribution channels to identify discrepancies related to inventory, rates, LOS controls, stop-sells, and availability parity.
• Manage and execute CRS onboarding for new resorts, including requirement gathering, system setup, testing, UAT sign-off, Go-Live validation, and post-launch stabilization.
• Coordinate with CRS vendors, channel managers, and internal IT/Revenue teams to troubleshoot issues and enhance system performance.

Inventory & FIT Channel Management

• Manage FIT inventory across all channels including Brand.com, Club platforms, OTAs, GDS, Call Centers, and other distribution partners.
• Ensure balanced and demand-aligned inventory allocation across FIT channels to support revenue optimization while protecting member and direct business.
• Monitor channel performance and reallocate inventory dynamically based on demand trends, seasonality, and yield opportunities.
• Ensure consistent rate and inventory parity in line with distribution policies.

Inventory Blocking & Controls

• Monitor all forms of inventory blocks (group, MICE, speculative, sales, operational) across resorts.
• Ensure blocks are created only against genuine bookings or approved business cases, adhering strictly to defined SOPs.
• Proactively follow up with Sales, MICE, and Resort teams to release unused, underutilized, or aging blocks within agreed timelines.
• Track block utilization and highlight risks of overblocking with corrective actions.

SOP Compliance & Room Balancing

• Ensure strict adherence to SOPs for room balancing, inventory allocation, block management, and CRS operations.
• Drive consistent inventory practices across all resorts to reduce manual overrides, overbooking risks, and revenue leakage.
• Review and refine SOPs periodically to align with evolving business needs and system enhancements.

Continuous Improvement & Project Ownership

• Continuously identify opportunities to improve distribution processes, inventory governance, and system workflows through audits, root-cause analysis, and data insights.
• Conceptualize and document process improvement and system enhancement initiatives, clearly defining objectives, scope, timelines, dependencies, and success metrics.
• Prepare detailed project plans covering requirements, stakeholder alignment, testing cycles, risk mitigation, and rollout strategy.
• Work cross-functionally with Revenue, IT, Sales, Digital, CRS vendors, and Operations to drive projects from ideation to implementation.
• Own end-to-end delivery of improvement projects, including UAT coordination, change management, rollout communication, and post-implementation validation.
• Measure post-implementation impact and ensure sustained adoption through SOP updates and training.

Reporting & Analytics

• Develop and circulate weekly and monthly MIS reports covering inventory health, channel performance, CRS compliance, block utilization, and exceptions.
• Highlight key risks, improvement areas, and action plans to senior revenue leadership.
• Support forecasting and strategic decision-making through data-driven insights.

Stakeholder Management & Training

• Act as a central coordination point between Revenue Management, Sales, Resort Operations, E-commerce, Call Centers, IT, and external vendors.
• Training and handholding of resort and central teams on CRS usage, inventory discipline, SOP adherence, and new process rollouts.
• Handle escalations related to inventory discrepancies impacting bookings, revenue, or guest experience.

Key Performance Indicators (KPIs)

• CRS audit accuracy and compliance score
• Reduction in idle or unjustified blocked inventory
• Improvement in FIT channel contribution and inventory utilization
• Successful implementation of process/system improvement projects
• Reduction in inventory-related booking errors and escalations
• Timely onboarding and stabilization of new resorts on CRS

Qualifications & Experience

• Bachelor’s degree in Hotel Management, Revenue Management, Business, or related field
• 6–10 years of experience in Distribution, Inventory, or Revenue Management, preferably in a multi-property hospitality environment
• Strong hands-on experience with SynXis, Amadeus, or similar CRS platforms

Skills & Competencies

• Deep understanding of hotel distribution and FIT business dynamics
• Strong process and systems orientation with a project mindset
• Excellent analytical, documentation, and reporting skills
• Ability to lead cross-functional initiatives and drive change
• High attention to detail with a strong governance and audit approach
• Effective communicator with the ability to influence stakeholders