Customer Success (AI Products)

About the Company:\nShortLoop builds AI Agents for US automotive dealerships. Our AI handles inbound calls, missed calls, service bookings, and outbound campaigns across Sales, Service, and Reception. We work with individual and multi-store dealer groups across the US and are rapidly scaling.\n\nAbout the Role:\nWe are hiring for our Customer Success team to own the full lifecycle of dealership deployments.\nThis is not a passive “account manager” role.\nYou will:\nDeploy AI systems at new dealerships\nCoordinate integrations with engineering\nConfigure workflows, dashboards, data in accordance with dealership requirements\nAnalyze call data and performance metrics\nRun performance reviews with dealer GMs & Sales & Service Directors\nIdentify gaps and drive improvements\nEnsure renewals, upsell and multi-store expansion\n\nThis is a hands-on role working daily with:\nUS dealership operators\nOur Sales & Engineering team\nReal call data and operational metrics\n\nYou must be extremely detail-oriented and comfortable working with numbers, dashboards, and process documentation.\n\nIdeal Profile:\n2–5 years of experience in SaaS Customer Success / Implementation / Solutions\nExperience serving US customers (SMBs) preferred\nStrong analytical mindset (comfortable with numbers, metrics, dashboards)\nExcellent written and verbal English communication\nProcess-driven and detail-oriented\nComfortable working in US hours\nStartup experience preferred