| Client Name:
| Cargill |
| Job Title:
| Field Service Engineer |
| WON/SWON : | <> |
| Reporting to:
| Aqueel Shopurwala |
| Location:
| India - Gurgaon |
| Department/Practice:
| IT |
| Job Purpose and primary objectives:
| Provide 2 nd level IT support in trading environment |
| Key responsibilities (please specify if the position is an individual one or part of a team): | - Providing customer break fix support including off office hours and weekends for designated equipment in building
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
- Documents, maintains, upgrades or replaces hardware and software systems
- Communicating clearly in written and verbal form
- Accepting and delivery of all service calls assigned
- Completing all administrative tasks associated with each call
- Responsible for control and return of assets and inventory
- Other duties may be assigned to meet business needs
- Installing wires and cables as well as splice wires or cables
- Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
- Executive, traders support.
- Video conferencing support.
- Support Remote support teams if required.
- Support implementing/executing infrastructure-projects (small projects) only locally within the location.
|
- Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it):
| None |
- Other responsibilities Budgets, targets, equipment etc (please specify):
| |
| Key Skills/Knowledge:
| - Experience with operating system installation using SCMM, anti-spyware, anti-virus, custom and commercial software
- Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
- Knowledge on office products like word/excel/Email clients
- Proficiency in desktop support including knowledge of current Windows operating systems
- Hardware support - laptops, Printers, Desktop, Telephony equipment's break fix
- Backup restore of OS and Data
- Procurement of Hardware, Maintaining the assets and Hardware spare stocks
- Hands on Audio/Video Conferencing experience
- Experience in performing asset refresh
- Experience in network trouble shooting
- Basic Knowledge on windows Active directory and group policies
- Ability to lift and or move various computer equipment and ladder up to 30 kg.
- Bilingual (Mandarin & English)
|
| Experience required:
| - Good Communication skills
- ITIL concepts strongly preferred
- Min 5 years of relevant experience
- Experience in a trading environment
|
| Duration of the Assignment:
| 2 Years. Can be extended. |
| Start Date (please mention the date not ASAP) : | 27/12/2021 |
| Rate per day/month of billing that TCS will get from client:
| |
| Salary Range Payable (please specify if sales incentive plan will be applicable ): | |
| Number of persons required:
| 1 |
| Special working conditions (travel, on call etc):
| Candidate will be based at Indonesia Ketapang Poliplant working in a shift 8AM-5PM or 9AM-6PM Can be called outside office hours for major incidents at the location. |
| Additional remarks (if any):
| |
Person Specification:
I.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive.
| Good communication skills required.
Problem ownership and follow-up.
|
