Support Analyst, FICC and EQD Applications, Information Technology - MNC Institutional Brokerage and Investment Services
Key Areas of Responsibilities
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Monitoring production environment and act on production incidents
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Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
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Manage weekend events like software releases, BCP testing, etc.
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Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
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Documentation of Application Knowledgebase, Process.
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Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
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Proactively highlight risk any risks observed and suggest ways to mitigate impact.
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Execution of end of day batch processes, monitor and escalate issues to the point of contact.
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Continuous Improvement Focus and Tooling to improve efficiency
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Coordinate with primary stakeholders regarding strategic release management planning activities, including socialization and associated communications.
Requirements
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Degree in Computer Science, Software Engineering or IT related area
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3+ years Support experience in an Investment Banking or Financial Domain [Must Have]
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Be proficient in at least one of these common programming languages: Python, Shell scripting, [Must Have]
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Strong in SQL, Linux, Scripting using Bash / Ksh. [Must Have]
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Familiar with DevOps stacks like Git, Jenkins, Docker, Kubernetes.
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Experience in Calypso is preferred.
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Strong understanding in entire software lifecycle, from development to production support
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Strong problem-solving and analytical skills.
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Strong desire to learn new technologies trading workflow.
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Open-minded to adopt and propose best practice.
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3 years of experience in production support.
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Experience in production support practice like incident communication / incident management / change management
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Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on Long- term solutions
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Strong written and verbal communication skills
