Posted 21 June, 2026
Techforce Analyst
Aditi Consulting
Bangalore,Karnataka,560067
Full Time
Reference: 365_718667_23-00549
Description:
Role : Techforce Analyst
Job Summary:
We are looking for a TechForce Analyst to support our staff in Hyderabad. In this role, you will provide desktop support for Linux Operating System, Phone and chat support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software in APAC shift hours [9am to 6pm] . As a Techforce Analyst, you exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in-depth knowledge of all desktop systems and technologies in use and act as an escalation point for the team. The ideal candidate will have some experience with desktop support in a mid to large size Enterprise.
Responsibilities:
· Respond promptly to escalations for technical support
. Provide technical support through Phone, chat and other available channels
· Installs, configures and troubleshoots hardware including: laptops, workstations, printers, phones, video conference units and mobile devices
· WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of technologies (LAN/ Broadband/Wireless)
· Support Security Standards (anti-virus/anti-spam/firewall/patching)
· Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages
· Create and maintain user accounts, passwords, data integrity, system access & security
· Document case status and provide updates to management and end-users on a timely basis
. Handling of Assets including desktop movements/deployments.
· Mandatory to have basic knowledge of Linux , MAC and Windows OS , Should be able to navigate and troubleshoot Linux OS mandatorily
· Flexible to work on weekends [upon requirement] and APAC / EMEA hours
Note : This is an In Office Role , No Work From Home Available
Minimum Qualifications:
· BA/BS Degree
· Excellent verbal and written technical documentation skills , since this role is a customer facing role with multiple interactions on a daily basis this will be an important criteria
· Strong team player with service-oriented attitude and customer focus
· Strong research and problem solving abilities are required
· Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends
· Must be a go-getter and Salesforce.com enthusiast who thrives on working in fast-paced environment
Preferred Experience:
· Experience in troubleshoot boot issues for Linux OS
· Experience working with MACs.
· Experience with imaging platforms (e.g.. WDS and Casper).
· Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication)
Role : Techforce Analyst
Job Summary:
We are looking for a TechForce Analyst to support our staff in Hyderabad. In this role, you will provide desktop support for Linux Operating System, Phone and chat support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software in APAC shift hours [9am to 6pm] . As a Techforce Analyst, you exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in-depth knowledge of all desktop systems and technologies in use and act as an escalation point for the team. The ideal candidate will have some experience with desktop support in a mid to large size Enterprise.
Responsibilities:
· Respond promptly to escalations for technical support
. Provide technical support through Phone, chat and other available channels
· Installs, configures and troubleshoots hardware including: laptops, workstations, printers, phones, video conference units and mobile devices
· WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of technologies (LAN/ Broadband/Wireless)
· Support Security Standards (anti-virus/anti-spam/firewall/patching)
· Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages
· Create and maintain user accounts, passwords, data integrity, system access & security
· Document case status and provide updates to management and end-users on a timely basis
. Handling of Assets including desktop movements/deployments.
· Mandatory to have basic knowledge of Linux , MAC and Windows OS , Should be able to navigate and troubleshoot Linux OS mandatorily
· Flexible to work on weekends [upon requirement] and APAC / EMEA hours
Note : This is an In Office Role , No Work From Home Available
Minimum Qualifications:
· BA/BS Degree
· Excellent verbal and written technical documentation skills , since this role is a customer facing role with multiple interactions on a daily basis this will be an important criteria
· Strong team player with service-oriented attitude and customer focus
· Strong research and problem solving abilities are required
· Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends
· Must be a go-getter and Salesforce.com enthusiast who thrives on working in fast-paced environment
Preferred Experience:
· Experience in troubleshoot boot issues for Linux OS
· Experience working with MACs.
· Experience with imaging platforms (e.g.. WDS and Casper).
· Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication)
