Customer Success Executive

Company Description Silicon Practice India is a digital healthcare technology provider focused on transforming clinical operations across India. Building on over 18 years of innovation in the UK, the company delivers intuitive, secure, and scalable digital solutions for general practitioners, hospitals, clinics, dental practices, and other care settings. Its mission is to empower healthcare providers with tools that enhance efficiency, improve patient engagement, and support sustainable growth. Core offerings include a mobile-first patient engagement platform, primary care solutions with integrated messaging and video consultations, and a foundation platform inspired by NHS standards with advanced accessibility and modular design. These solutions help healthcare organizations streamline workflows, improve care delivery, and achieve measurable customer success.
Role Description This is a full-time, on-site Customer Success Executive role based in Chennai. The Customer Success Executive will serve as a primary point of contact for healthcare clients, guiding them through onboarding, implementation, and ongoing use of Silicon Practice India’s digital platforms. The role involves understanding client requirements, configuring solutions where appropriate, coordinating with internal technical and product teams, and ensuring timely resolution of support requests. Day-to-day tasks include managing client accounts, monitoring product usage and adoption, gathering feedback, and proactively identifying opportunities to improve customer satisfaction and retention. The Customer Success Executive will also contribute to training sessions, documentation, and best-practice sharing to help clients realize maximum value from the company’s solutions.
Qualifications

• Strong customer-facing capabilities, with proven skills in Customer Support and Customer Satisfaction to build trust and deliver a positive client experience.
• Experience in Customer Retention and Account Management, with the ability to nurture long-term relationships and identify upsell or cross-sell opportunities.
• Well-developed Analytical Skills to interpret usage data, understand client needs, and translate insights into actionable recommendations.
• Excellent verbal and written communication skills, with the ability to explain technical concepts in clear, non-technical language.
• Ability to manage multiple client accounts, prioritize tasks, and work effectively with cross-functional teams (product, technical, and operations).
• Prior experience in healthcare, health-tech, SaaS, or digital platforms is an advantage.
• Bachelor’s degree in business, healthcare, technology, or a related field, or equivalent relevant experience.