Oracle CPQ Support & Administration Specialist

Job Description – Oracle CPQ Support & Administration Specialist

Expereince-4+Years

Location-Remote

Role Overview

We are seeking an experienced Oracle CPQ Support & Administration Specialist to manage the administration, configuration, enhancement, and production support of the Oracle CPQ platform. The role is responsible for ensuring system stability, pricing accuracy, seamless integrations, and efficient quote-to-cash (Q2C) processes across production and non-production environments. The individual will serve as the primary Subject Matter Expert (SME) for Oracle CPQ and collaborate closely with Sales, Finance, Product, and IT teams.

Key Responsibilities

1. Production Support (L1/L2)

• Provide L1/L2 support for Oracle CPQ across Production and Non-Production environments.
• Monitor system health, alerts, incident queues, and service performance.
• Perform incident triage, root cause analysis, troubleshooting, and issue resolution.
• Coordinate with L3 support and development teams for complex issue escalation and resolution.
• Ensure timely response and resolution in accordance with defined SLAs.

2. Platform Administration & Configuration

• Administer Oracle CPQ environments, including user management, roles, permissions, and access controls.
• Build, configure, and maintain product catalogs, pricing structures, and business rules.
• Develop and support BML (BigMachines Language) scripts and configuration logic.
• Configure approval workflows, product configuration rules, commerce processes, and quote generation functionality.
• Maintain system configurations and ensure adherence to platform governance standards.

3. Pricing & Quote-to-Cash (Q2C) Management

• Manage and maintain pricing models, price lists, discount structures, and pricing formulas.
• Investigate and resolve pricing discrepancies and approval workflow issues.
• Support end-to-end quote lifecycle management and quote generation processes.
• Ensure pricing accuracy and compliance with business policies and approval requirements.

4. Integrations & Data Management

• Support and maintain integrations between Oracle CPQ, Salesforce CRM, ERP systems, and middleware platforms.
• Manage synchronization of product, pricing, customer, and transactional data.
• Troubleshoot and support API-based integrations using REST and SOAP web services.
• Collaborate with integration teams to ensure reliable and secure data exchange.

5. Release & Change Management

• Manage the Oracle CPQ release lifecycle, including design, development, testing, deployment, and post-release validation.
• Coordinate migration activities across Development, Test, and Production environments.
• Support user acceptance testing (UAT) and deployment validation activities.
• Ensure structured change management processes and governance compliance.

6. Governance & Stakeholder Management

• Act as the primary Oracle CPQ Subject Matter Expert (SME) and key point of contact.
• Partner with Sales, Finance, Product, and IT teams to understand business requirements and implement solutions.
• Maintain system documentation, configuration standards, support procedures, and operational runbooks.
• Drive continuous improvement initiatives to enhance platform performance and user experience.

Required Skills & Experience

Technical Skills

• Strong hands-on experience with Oracle CPQ Cloud.
• Mandatory experience in BML scripting and Oracle CPQ configuration.
• Expertise in product configuration, pricing models, and commerce processes.
• Experience with REST and SOAP APIs and system integrations.
• Working knowledge of Salesforce CRM and ERP systems.

Functional Knowledge

• Strong understanding of Quote-to-Cash (Q2C) processes.
• Experience with pricing strategies, discounting models, and approval workflows.
• Ability to work closely with Sales Operations and business stakeholders to deliver effective solutions.

Tools & Technologies

• Oracle CPQ Cloud
• ServiceNow
• Jira
• REST/SOAP APIs
• Salesforce CRM
• ERP Platforms
• CI/CD tools exposure (preferred)

Qualifications & Experience

• 5+ years of hands-on experience with Oracle CPQ.
• Proven experience supporting and administering Oracle CPQ in enterprise environments.
• Experience managing multiple environments, including Development, Test, and Production.
• Strong background in L1/L2 production support and incident management.
• Experience working in large-scale enterprise applications supporting Sales and Finance users.

Key Competencies

• Strong troubleshooting and analytical skills.
• Excellent stakeholder management and communication abilities.
• Ability to work effectively in a fast-paced production support environment.
• Strong ownership, accountability, and customer-focused mindset.
• Ability to manage multiple priorities and support critical business operations.

Environment

• Enterprise-scale Oracle CPQ implementation.
• High-volume user base across Sales, Finance, and Business Operations teams.
• Participation in on-call and production support activities as required.

Mandatory Requirements

• Hands-on Oracle CPQ administration and configuration experience.
• Strong BML scripting expertise.
• Experience with pricing logic, discounting models, and product configuration.
• Proven L1/L2 production support experience within Oracle CPQ environments.

Common Rejection Criteria

• Experience limited to Salesforce CPQ without Oracle CPQ exposure.
• Lack of hands-on BML scripting or configuration experience.
• Implementation-only experience without production support responsibilities.