Technical Account Manager

About The Job:

• The Technical Account Manager serves as the Client (*** customer solutions) technical owner accountable for driving proactive technical health and removing barriers to ensure success resulting in value realization for our customers.
• TAM has relationship leadership and project management skills, working with diverse customer and internal team members from practitioners to senior leadership.
• TAM thinks strategically across business, and technical objectives, helping customers maximise value from their product investment.
• This is a post-sales position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client.

Essential Job Functions:

• Leads outstanding client engagement as the technical executive point of contact throughout the customer’s solution lifecycle.
• Guides and supports customer’s strategy with client Solutions via mutual action plans with clear outcomes.
• Provides proactive technical leadership, personalized knowledge sharing, and business-critical insights across people, processes and technology.
• Assesses strategic Customer technical risks and opportunities, and coordinates extended client team to build and drive Ultimate Success plans.
• Delivers a prescribed set of technical services specifically designed to help maintain operational technical health of customer’s client instances.
• Maintains regular and appropriate governance with both internal and external executive teams. Drives alignment, facilitating and reporting on overall engagement status and outcomes.
• Supervises the management of technical critical issues and customer concerns.
• Advocates for Customer across internal client teams. Optimizes client’s product investment.
• Drives innovation, roadmap influence, standard methodologies, and process improvement back into the client ecosystem.
• Coordinates well-rounded delivery cadence across all technical partners and achieve business objectives across multi-solution, multi-discipline engagements.
• Works hands on with client 's internal Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the client Consulting practice and third-party partners in support of customer’s technical success.
• Makes recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and recommendations.
• Mentors immediate team members as needed.

Qualifications:

• A proven track record in a similar role within the Information Technology sector
• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or a related field; advanced degree preferred
• Outstanding communication skills with the ability to explain complex technical solutions to both technical and non-technical collaborators
• Demonstrated experience in managing large-scale, multi-solution, and multi- discipline engagements
• Strong understanding of client DX products (client Experience Platform) and services, with the ability to determine how they can be successfully implemented within a customer's environment.
• Hands-on experience on at least one DX product; Multiple products experience preferred.
• Ability to thrive in a fast-paced environment with strict adherence to timelines.
• Experience collaborating with cross-functional teams and global collaborators.
• Strong problem-solving skills with a focus on flawless execution and delivering world- class customer experiences.
• Experience with cloud technologies, enterprise software, and digital transformation initiatives.
• Ambitious approach with a dedication to continuous learning and improvement.
• Ability to mentor and lead teams to ensure collaborative success and innovation.
• Travel when permitted to client locations (approximately 10-25 percent)

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years INR 5,000

2-6 years INR 7,500

6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.