Customer Success Executive

About the Company\n\nActowiz Solutions — a fast-growing data technology company (Web Data Scraping, Automation, SaaS) — is looking for Customer Success professionals who can build strong client relationships, ensure smooth project execution, and drive long-term customer retention across global markets.\n\nAbout the Role\n\nWe're Hiring: Customer Success Executive (2–5 Years) Location: Ahmedabad | Full-time | Global Client Interaction\n\nResponsibilities\n\n- Act as the primary point of contact for global clients (US, EU, Middle East).\n- Manage onboarding, adoption, and ongoing support for all assigned customers.\n- Understand client requirements and coordinate with internal teams (Tech, Product, Sales).\n- Ensure timely delivery of services and resolve client concerns proactively.\n- Maintain customer health scores, feedback, and renewal status through CRM.\n- Identify upsell / cross-sell opportunities and collaborate with the sales team.\n- Prepare client reports, documentation, and communication updates.\n- Handle key enterprise accounts\n- Lead CS processes and improvements\n- Mentor & guide Customer Success Executives\n\nQualifications\n\n- 2–5 years of experience in Customer Success / Account Management (IT/SaaS preferred).\n\nRequired Skills\n\n- Strong communication, relationship-building, and problem-solving abilities.\n- Experience working with CRMs, support tools, or ticketing systems.\n- Ability to manage multiple clients and deliver exceptional service.\n- Comfortable understanding technical services (data scraping, automation, APIs) and explaining them clearly.\n- For Manager-level: proven experience handling enterprise clients, escalations, and team coordination.\n\nPay range and compensation package\n\n- Competitive Salary + Performance Incentives\n- Opportunity to work with global clients & enterprise projects\n- Career growth into Senior CSM / Team Lead roles\n- Supportive, collaborative, and dynamic work culture\n\nEqual Opportunity Statement\n\nActowiz Solutions is committed to diversity and inclusivity in the workplace.\n\nApply Now | +91 6355258881 I [email protected]