Service Operations Specialist

These values describe how our global organization works and inspire every of our more than 4,000 employees across 60 different countries.\n\nJob Summary: Service Operations Engineer III\n\nWe are seeking a highly skilled MMS Engineer with min 5-7+ years of relevant experience to join our team in Bangalore. The ideal candidate will be responsible for implementation and maintenance of core mms messaging platform and managing our daily MMS tasks with\nextensive hands-on experience with MM7 and MM4 interfaces.\n\nThis role involves ensuring the high availability, scalability, and reliability of MMS services. The engineer will work closely with vendors, carrier operations and internal teams to troubleshoot complex issues, optimize message routing, and roll out new messaging features and services.\n\nThis role requires a strong background in provisioning, troubleshooting, programming, deployment, testing etc, with an added advantage of experience in AI technologies.

The candidate must be flexible to work across different time zones to collaborate with stakeholders in the AU and US regions.\n\nKey Responsibilities include:\nHandle MMS Operations\nHandle daily MMS tasks, including provisioning, troubleshooting, and ensuring the smooth operation of our MMS services.\nInterface Management\nWork extensively with MM7 and MM4 interfaces, ensuring seamless communication and resolving any issues.\nProvide technical expertise by utilizing your programming skills to automate tasks, improve system efficiency, and develop new features.\nAI Integration\nLeverage your experience with AI to contribute to the development and implementation of AI-driven solutions within our MMS platform.\nStakeholder Collaboration\nLiaise with stakeholders in the AU and US regions, requiring flexibility to work around the clock as needed.\n\nEligibility Criteria: Technical Skills Required\n\nProtocols: Deep expertise in MM7 and MM4 interfaces\nMMS Architecture: Deep understanding of MMSC components\nNetworking: Strong understanding of TCP/IP, HTTP/HTTPS, DNS, load balancing, firewalls, and VPNs.\nCloud & DevOps: Proven experience with AWS, Kubernetes, Docker, and Ansible.\nProgramming & Databases: Strong proficiency in Python, SQL, and scripting.\nSystems: Knowledge of Linux/Unix environments.\nTroubleshooting: Strong analytical skills for analyzing, troubleshooting, and resolving technical issues.\nCommunication: Strong verbal and written communication skills for collaborating with global teams.\nProactivity: Self-motivated and capable of working independently in fast-paced environments.\nFlexibility: Work on a flexible schedule, including evenings or weekends if required.\n\nProfessional Skills\nBachelor’s or Master’s degree in Computer Science, Telecommunications, or a related field.\nMinimum 5-7+ years of relevant experience with MMS systems, preferably in a carrier or large-scale messaging aggregator environment.\nLeadership & Mentorship: Ability to share knowledge and lead changes.\nJob Location: Sinch India office in Bengaluru (Whitefield); working module – flexible\n\nBeing you at Sinch:\nWe're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.\nWe’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.\n\nYour life at Sinch:\nBeing a Sincher is all about learning and being in pursuit of new challenges.

Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.\nOur expert teams are built from some of the most experienced in the industry.

We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day.