Posted 24 June, 2026
Sr Filed Services Engineer
Tranzeal Inc.
Hyderabad, Telangana, IN
Full Time
Reference: 26-00583-1238-1
Job: Sr Filed Services Engineer
Location:Baghmane Park, Bangalore
Salary: Max 15 LPA
WorkMode: 5 days at client office
JD Below:
About the Role
We are seeking a Senior Systems Filed Engineer to join our Corporate IT team. You will be the primary handler of Level 2 and Level 3 escalations, working closely with technology service owners to resolve complex issues, drive root cause analysis, and improve the reliability of our endpoint and infrastructure environment. This role requires engineering-level thinking — diagnosing, documenting, and systematically eliminating recurring problems while owning the employee experience across our core technology stack.
Key Responsibilities
Endpoint & Device Management
Requirements
Experience
Preferred Qualifications
Location:Baghmane Park, Bangalore
Salary: Max 15 LPA
WorkMode: 5 days at client office
JD Below:
About the Role
We are seeking a Senior Systems Filed Engineer to join our Corporate IT team. You will be the primary handler of Level 2 and Level 3 escalations, working closely with technology service owners to resolve complex issues, drive root cause analysis, and improve the reliability of our endpoint and infrastructure environment. This role requires engineering-level thinking — diagnosing, documenting, and systematically eliminating recurring problems while owning the employee experience across our core technology stack.
Key Responsibilities
Endpoint & Device Management
- Own macOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (Jamf or equivalent)
- Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team
- Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management
- Handle escalated access issues; support and maintain Active Directory accounts, group policies, and OUs
- Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues
- Collaborate with network and security teams on escalated cases requiring deeper infrastructure context
- Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing
- Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware
- Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement
- Support security-related incidents; follow and help maintain IT security standards and audit requirements
- Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end
- Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations
Requirements
Experience
- 5+ years in IT systems engineering, endpoint management, or corporate IT infrastructure
- Proven ability to independently handle Level 2 and Level 3 support in a mid-sized or enterprise environment
- macOS MDM (Jamf preferred) · Okta administration · Microsoft 365 · Zscaler (ZIA/ZPA)
- GlobalProtect VPN · Zoom (Rooms & Phone) · Active Directory · Networking fundamentals · Endpoint security / EDR
- Systems-level thinker who seeks permanent fixes over ticket closure
- Clear communicator across technical and non-technical audiences; experienced with runbooks and documentation
- Calm and methodical under pressure; comfortable owning issues end-to-end across teams
Preferred Qualifications
- ITSM platform experience (ServiceNow, Jira Service Management, or similar)
- SIEM exposure or security incident response experience
- Scripting in Bash, Python, or PowerShell; Windows endpoint management familiarity
- Certifications: JAMF 200/300, CompTIA Network+/Security+, Microsoft 365 Certified
