APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

ServiceNow ITSM Lead / Senior Developer

Experience

• Total Experience: 5–10 Years
• Relevant ServiceNow Experience: 5–10 Years

Key Responsibilities

• Support and enhance ServiceNow ITSM modules including:
  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management (Catalog & RITM)
  • Knowledge Management
• Configure and customize ServiceNow applications based on business requirements.
• Develop and maintain:
  • Business Rules, Client Scripts
  • UI Policies, UI Actions, Data Policies
  • ACLs
• Design and manage:
  • Catalog Items, Record Producers, Variables
  • Request workflows and lifecycle management
• Build automation using:
  • Flow Designer
  • Approval workflows, Notifications, Orchestration
• Perform data imports using Import Sets and Transform Maps.
• Develop reports and dashboards using Platform Analytics.
• Design end-to-end ITSM solutions and provide technical guidance.
• Mentor junior team members and act as a technical escalation point.

Mandatory Skills

• ServiceNow ITSM
• Incident Management
• Problem Management
• Change Management
• Service Request Management (Catalog & RITM)
• Knowledge Management
• HRSD
• ITAM

Desired Skills

• Business Rules, Client Scripts
• UI Policies, UI Actions, Data Policies
• ACLs
• HR Services, HR Templates, HR Criteria
• Decision Tables
• Service Catalog Development
• Flow Designer
• Platform Analytics & Reporting
• Import Sets & Transform Maps

Preferred

• Strong ITIL knowledge
• Good communication and stakeholder management skills
• Experience leading and mentoring teams
• ServiceNow Certifications preferred (CSA, CAD, CIS-ITSM/HRSD/ITAM)

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.