CTS Qualtrics Consultant - Deloitte

Description
Job Description:
• Minimum 3+ years of experience on Qualtrics, with strong expertise in leveraging the platform for Customer Experience (CX), and overall Experience Management (XM) programs.
• Develop collaborative, strategic partnerships with clients, driving their CX strategies through Qualtrics solutions and ensuring alignment with global best practices.
• Play a key role in delivering actionable insights to clients, including designing optimal approaches for insight delivery via Qualtrics dashboards, workflows, and advanced analytics.
• Support and mentor the team to maintain 100% quality delivery across projects, ensuring adherence to client objectives and Qualtrics standards.
• Continuously upgrade knowledge on the CX and EX domains, staying current with Qualtrics product enhancements, including new XM modules and VOC capabilities.
• Own the complete technology path and integrations with Qualtrics and other CX/EX tools, ensuring seamless connectivity with CRM systems (e.g., Salesforce), HR platforms, and APIs.
• Implement industry best practices in survey design, sampling methodology, naming conventions, questionnaire development, analysis planning, and insight generation using Qualtrics features.
• Maximize the potential of Qualtrics platform capabilities, including:
o CX and EX modules
o Text Analytics and Natural Language Processing
o Predictive Intelligence and Driver Analysis
o Digital intercepts and conversational feedback
o Advanced dashboards and role-based reporting
o Action planning and closed-loop feedback workflows
• Collaborate with technical specialists to design and deliver outstanding XM programs, leveraging Qualtrics integrations and automation for efficiency.
• Provide critical insights on analytical techniques, ensuring robust data interpretation and actionable recommendations for clients.
• Facilitate synthesis across multiple data sources—primary, secondary, and client systems—to deliver research-driven insights through Qualtrics.
• Understanding of JavaScript and API integrations for advanced customization within Qualtrics workflows.
• Experience with CRM integrations, especially Salesforce (SFDC), and other enterprise systems connected to Qualtrics.
• Familiarity with employee lifecycle programs and customer journey mapping within Qualtrics XM.
• Hands on experience in Program management is preferred