Associate Support Engineer

Summary:

Provide support for incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services.

Responsibilities:

• Provide support for incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services.
• Work on operations and maintenance-driven coding projects, primarily in Java, Python, or shell scripts, and AWS technologies.
• Software deployment support in staging and production environments.
• Develop tools to aid operations and maintenance.
• System and support status reporting.
• Ownership of support for one or more payment products or components.
• Customer notification and workflow coordination and follow-up to maintain service level agreements.
• Work with the development team for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set.

Requirements:

• 2 years of software development or 2 years of technical support experience.
• Engineering degree or relevant certification.

Required Skills:

• Experience troubleshooting and debugging technical systems.
• Experience scripting in modern programming languages.

Preferred Skills:

• Knowledge in AWS Technologies and Artificial Intelligence.
• Knowledge of web services, distributed systems, and web application development.
• Experience troubleshooting and maintaining hardware and software RAID.
• Experience with REST web services, XML, JSON.

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