OTC Support L6

About The Job:

• Commercial Experience deals with approximately 25,000 customers, resulting in around 400,000 orders and collection of approximately 9 billion GBP on an annual basis.
• The role drives customer satisfaction through service excellence.
• Purpose of the role is to drive CASH and TAG results by managing excellent business partnering with Customers, Sales, and Commercial Finance teams.

Essential Job Functions:

• Schedule and lead regular communications with Customers and Sales to drive cash collection and eliminate recurring issues related to cash, disputes, data, or technical topics.
• Perform proactive cash collection and manage customer payment behaviour.
• Manage credit risk by monitoring customer payments, proposing credit limit changes, and approving order releases based on Statements of Account.
• Manage customer ledger including overdue invoices, rejected deductions, unidentified deductions, and accurate reason code updates.
• Provide inputs to cash forecasting activities.
• Validate and approve outgoing payment proposals.
• Review bad debt situations with In market Commercial Finance and drive decisions on provisioning and write offs.
• Perform annual credit limit reviews.
• Take ownership of incoming customer queries and respond through Internal Query Management tickets within defined timelines.
• Maintain and update customer contact details and customer knowledge documentation.
• Build strong working relationships with Customers, In Market Sales, Commercial Finance, and Process Excellence teams.
• Actively promote CARM (Sarbanes Oxley) and internal control agendas.
• Provide reporting and data inputs to support root cause analysis.

Qualifications:

• Excellent interpersonal and communication skills.
• Fluent language skills as required for the specific market.
• Strong English language skills as the company working language.
• Willingness and ability to build strong relationships with customers.
• Ability to take ownership of cash collection and customer satisfaction outcomes.
• Proactive, solution oriented mindset with a positive “can do” attitude.
• Strong ownership and entrepreneurial approach with escalation where required.
• Ability to prioritize work effectively based on customer business understanding.
• Self driven with confidence to operate independently.
• Active team player who seeks and responds to feedback.
• Desirable: College or university degree.
• Desirable: Financial knowledge and commercial experience.
• Desirable: Knowledge of commercial experience processes.
• Desirable: Strong MS Office skills.

Key Performance Indicators:

• Collection Past Due %
• Collected to Term %
• Number of disputes and resolution time
• Customer deduction management (unidentified and rejected deductions)
• Customer satisfaction

How to Apply: Interested candidates are encouraged to respond or submit their updated resumes. For additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit. VARITE offers a Candidate Referral program, where you'll receive a one time referral bonus based on the following scale if the referred candidate completes a three month assignment with VARITE.

Experience Level Bonus Referral:
0–2 years INR 5,000
2–6 years INR 7,500
6+ years INR 10,000

About VARITE:
VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.