Asset Servicing Associate
Join JPMorganChase and help deliver industry-leading Asset Servicing for global clients across corporate actions and income events. Work in a fast-paced environment where accuracy, controls, and client outcomes matter every day. Grow your career by driving process improvements and leveraging automation tools to increase efficiency and resilience.
As an Asset Servicing Operations Specialist within Custody Asset Servicing, you process mandatory global corporate actions and income events with a focus on accuracy, timeliness, and strong controls. You reconcile positions and payments, resolve operational issues, and coordinate closely with Middle Office and Client Service teams to deliver seamless outcomes. You contribute to continuous improvement by performing peer reviews, proposing enhancements, and leveraging automation to optimize daily operations.
Job Responsibilities
- Process mandatory corporate action and income payments received from agents and depositories.
- Reconcile positions and payments and post related transactions accurately to client accounts.
- Execute routine and complex asset servicing tasks and deliver timely operational or technical resolutions.
- Diagnose exceptions and investigate issues through to closure within defined autonomy.
- Verify payments, income, and tax-related items and resolve client and internal queries.
- Apply end-to-end asset servicing lifecycle knowledge to manage downstream impacts effectively.
- Coordinate with Middle Office and Client Service teams as a primary operational point of contact.
- Perform peer reviews and provide constructive feedback to improve quality and controls.
- Identify process improvement opportunities and recommend changes that reduce risk and rework.
- Support shift coverage and extended hours while meeting deadlines under pressure.
- Complete supervisory checks and daily operational sign-offs with strong control discipline.
Required Qualifications, Capabilities, and Skills
- Hold a bachelor's degree in a business discipline or equivalent qualification.
- Bring 8 years of financial services experience in custody asset servicing, fund services, markets/prime brokerage, or securities lending.
- Demonstrate strong knowledge of mandatory corporate actions and income processing across the asset servicing lifecycle.
- Apply strong analytical and problem-solving skills to resolve complex breaks and operational issues.
- Communicate effectively across stakeholders and partner closely with Middle Office and Client Service.
- Organize and prioritize competing workstreams to deliver under tight deadlines.
- Operate with advanced proficiency in Microsoft Office, including Excel (VLOOKUP), Word, and Outlook.
Preferred Qualifications, Capabilities, and Skills
- Leverage experience supporting multi-stream programs and managing competing priorities.
- Utilize Alteryx, Python, and AI-driven automation to streamline processing and controls.
- Strengthen control environments by designing checks that reduce errors and improve audit readiness.
- Drive change initiatives by translating pain points into measurable efficiency gains.
- Adapt quickly to evolving business requirements and changing market practices.
- Execute supervisory responsibilities by coaching peers and reinforcing quality standards.
- Enhance client experience by resolving queries quickly and preventing repeat exceptions.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
