ServiceNow Cloud Migration Lead (Senior Consultant - Platform Engineering)

Muller's Solutions is seeking an experienced ServiceNow Cloud Migration Lead to own and deliver the migration of a ServiceNow instance from a self-hosted (on-premise) environment to ServiceNow on GCP. This is a hands-on technical leadership role requiring deep platform knowledge and a structured delivery mindset.

Key Responsibilities

Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation

Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume)

Design the migration approach - clone-based lift, upgrade alignment, or phased rollout

Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity

Audit and remediate custom scripts, flows, and integrations pre-migration

Coordinate with the client's infrastructure and security teams on network, SSO, and firewall changes

Execute UAT support, regression testing, and hypercare post-go-live

Produce migration runbooks, risk registers, and cutover plans

Requirements

Required Skills

5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem cloud)

Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths

Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS)

Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer)

Integration experience: REST, SOAP, LDAP, SSO/SAML

Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rules

Nice to Have

CSA or CIS certification

Experience with ServiceNow Health Scan and ATF (Automated Test Framework)

Prior work in KSA/GCC enterprise environments