Senior ServiceNow Engineer

We want you to think big and act ambitious through expressing your authentic best self! Anaplan is looking for a tenacious Senior ServiceNow Engineer organization in Gurgaon, India. This role demands a comprehensive knowledge of ServiceNow modules, exceptional problem-solving skills, and the capability to collaborate effectively with cross-functional teams. If you're ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.

What you'll do:

• Manage daily administration of the ServiceNow platform, includes routine maintenance, patching, and upgrades.
• Develop reliable and scalable applications, workflows, and overall automation, streamlining processes, improving experience, enhancing productivity, and enforcing data hygiene.
• Implement and manage integrations with third-party systems.
• Improve development capabilities, when possible, to accelerate demand delivery while not compromising quality and experience.
• Apply thought leadership to understand dependencies, maintain security, and ensure performance and stability.
• Maintain instance health by adhering to and carrying out ServiceNow best practices through configuration and development, leveraging OOTB features, capabilities, and configurations wherever possible.
• Promote continuous improvement and implement platform performance optimization strategies to ensure maximum efficiency.
• Maintain compliance and strive for swift controlled adoption of platform upgrades, patches, and hotfixes.
• Implement reports and dashboards as needed
• Build and maintain technical design and configuration documentation.
• Provide mentoring through example and knowledge sharing.

What you'll have:

To be successful in the role, you must possess the following skills

• Around 8 years of software development experience, with at least 3 years ServiceNow Platform/Product development and implementation experience including JavaScript and XML.
• Experience in REST/SOAP APIs.
• Experience in Virtual Agent and Gen AI capabilities.
• Experience with ServiceNow Platform Products: ITSM, ITAM/HAM/SAM, CSM, ITOM
• Experience with Scoped/Custom Applications, Integration Hub, and Flow Designer.
• Experience planning and executing ServiceNow Platform upgrades and cloning.
• Bachelor's degree in Computer Science, Computer Engineering, or other related fields or equivalent professional experience.
• ServiceNow Certifications (on latest supported version): Application Developer, Certified System Administrator