Analyst - Consumer Support

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

Experience:

5 - 10 years in an international voice process - contact center environment Handled customers from various industries (medical, Mortgage, Industrial etc) Has experience in handling irate customers, handling product related queries etc

Key Responsibilities: Deliver clear, fluent, and professional communication with strong active listeningand cultural awareness. Provide first-level support for product inquiries, warranty questions, and basicHVAC-related issues (training provided). Accurately log cases in CRM tool while multitasking during live calls. De-escalate challenging situations and ensure a positive customer experience. Prioritize and manage high-volume inquiries with strong organization and timemanagement.

Skills & Competencies: Written & Verbal Communication: Excellent communication skills are a must.Effectively communicate complex information to both technical and non-technicalaudiences. Strong customer focus, empathy, patience, and conflict-resolution skills.

Qualifications

Ability to work U.S. business hours (8:00 AM - 6:00 PM CST).

Any graduate Proven 5 + years of experience handling calls in an international contact center