SAP ERP Customer Service (CS)

Key Responsibilities

• Implement, configure, and support SAP ERP Customer Service (CS) solutions.
• Analyze business requirements and translate them into functional specifications.
• Configure and customize SAP CS functionalities, including:
  • Service Notifications
  • Service Orders
  • Service Contracts
  • Warranty Management
  • Repairs and Returns
• Integrate SAP CS with SAP PM, SD, MM, FI/CO, and CRM modules.
• Support end-to-end implementation, rollout, upgrade, and AMS projects.
• Conduct system testing, UAT, defect resolution, and production support.
• Prepare functional specifications and coordinate with ABAP developers for custom developments.
• Provide end-user training and create functional documentation.
• Troubleshoot system issues and recommend process improvements.
• Ensure compliance with SAP best practices and business processes.

Required Skills

• SAP ERP Customer Service (CS) – Mandatory
• Service Order Management
• Service Notifications
• Service Contracts
• Warranty Management
• Repair & Returns Process
• SAP PM (Plant Maintenance)
• SAP SD (Sales & Distribution)
• SAP MM (Materials Management)
• SAP FI/CO Integration
• Functional Configuration
• Business Process Analysis

Good to Have

• SAP S/4HANA Customer Service
• SAP CRM
• SAP Fiori
• ABAP Debugging Knowledge
• SAP Mobility Solutions
• ITIL/AMS Support Experience