Dynamics CRM Tester

Company Name: VARITE India Private Limited

About The Client:

Client is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities.

About The Job:

• Mandatory Skills - Dynamics CRM 365 Testing, Customer Service, Automation Testing, AI tools Knowledge
• Passport is Mandatory & Should be Valid
• CRM Business Functional Tester sits at the intersection of business requirements and technical execution.
• Their primary role is to ensure that Customer Relationship Management (CRM) system—like Microsoft Dynamics 365—actually meet the needs of the end-users (Sales, Marketing, and Service teams) while remaining bug-free.
• Unlike a pure technical tester, a functional tester focuses on business logic, workflows, and the user experience.

Essential Job Functions:
Requirement Analysis & Test Planning

• Review Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to understand how the business uses the CRM.
• Identify "edge cases" where standard business processes might fail.
• Develop comprehensive Test Plans and Test Cases that map directly to business requirements (Traceability Matrix).

Functional & End-to-End Testing

• Module Testing: Verify specific CRM features such as Lead Management, Opportunity tracking, Case Management, and Campaign automation.
• User Journey Testing: Validate the entire lifecycle of a customer, from initial lead capture to final sale and post-purchase support.
• Workflow Validation: Ensure that automated triggers (e.g., sending an email when a deal closes) execute correctly based on business rules.

Data Integrity & Integration Testing

• Data Quality: Verify that data flows correctly into the CRM from external sources (website forms, ERP systems) without duplication or corruption.
• Security & Permissions: Test "Role-Based Access Control" (RBAC) to ensure users can only see and edit the data appropriate for their job function.
• Reporting: Validate that dashboards and analytics reports reflect accurate real-time data.

Defect Management

• Identify, document, and track software defects using tools like Jira, Azure DevOps, or Client ALM.
• Collaborate with developers to explain the business impact of specific bugs.
• Perform Regression Testing to ensure that new updates or "hotfixes" don't break existing functionality.

User Acceptance Testing (UAT) Support

• Assist business stakeholders during the UAT phase by providing test data and guidance.
• Translate technical issues into "business speak" for stakeholders.

Qualifications:
Typical Experience Requirements:

• Education: Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• Certifications: ISTQB (Foundation Level), Microsoft Certified: Dynamics 365 Fundamentals.
• Experience: Usually 3–5 years in software testing, with at least 1–2 years specifically focused on CRM environments.
• Exp: 4+ Yrs

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards:

Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years INR 5,000

2-6 years INR 7,500

6+ years INR 10,000

About VARITE:

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.