SAP Hybris (L1 Support)
About The Client:
Client is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities.
About The Job:
- Experience: 1-3 Years
- Shift Time: 12:30 PM to 9:30 PM
- Act as the first point of contact for e-commerce platform issues raised through Jira or other channels.
- Analyse and troubleshoot incidents across SAP Hybris, AEM, and integrated third-party systems, escalating where needed.
- Monitor order flows and system performance, identifying anomalies such as stuck orders, retries, or payment errors, and ensuring timely resolution.
- Support order-related activities including refunds, cancellations, user data requests, and warranty coordination.
Essential Job Functions:
- Liaise with DTC eStore teams, Customer Care partners, logistics partners, and payment providers to resolve customer-impacting issues.
- Contribute to root cause analysis and continuous improvement of platform stability and user experience.
- Create and maintain knowledge base articles, documentation, and runbooks to improve efficiency and knowledge sharing.
- Provide feedback to business stakeholders on trends, recurring issues, and opportunities to improve customer journeys.
- Experience in technical support and/or e-commerce operations.
- Strong understanding of e-commerce platforms and order lifecycle processes (SAP Hybris experience is a strong advantage).
- Ability to interpret logs and troubleshoot issues methodically.
- Experience with payments flows, payment gateways, refunds, and order management systems.
Qualifications:
- Familiarity with ticketing tools (Jira, Sprinklr, etc.) and documentation platforms (Confluence) would be a plus.
- Excellent communication skills and the ability to work across technical and business teams.
- High attention to detail and strong problem-solving skills.
- Proficient in Microsoft Office; Excel and analytical skills are a plus.
- Jira & Confluence
- SAP Commerce Cloud (Hybris)
- AEM
- Microsoft Office Suite
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
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If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
