Application Engineer-Application Development-Applications Development Engineering

• Perform thorough manual testing and conversation flow optimization, verifying accuracy of intent detection, entity recognition, and backend integration for enhanced chatbot performance.
• Drive best practices in conversation design, optimization, and NLP (Natural Language Processing) model tuning for improved response accuracy and user satisfaction.

Bachelor's Degree

• Contribute to and oversee the migration of conversational platforms (e.g., Khoros to DFCX) ensuring smooth transitions, system integrity, and feature parity.
• Lead and mentor team members in Dialogflow CX design patterns, integration strategies, and GCP tool utilization.