IT Support Engineer

Role Overview

We are looking for a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for managing end-to-end employee lifecycle IT processes, administering Microsoft 365 and Azure environments, resolving technical issues, and ensuring seamless day-to-day operations for all staff.

Key Responsibilities

1. Onboarding & Offboarding

Provision and configure accounts, devices, and software for new hires

Set up email accounts, licenses, and role-based access across all platforms

Conduct IT orientation sessions for new employees

Manage offboarding workflows including account deactivation, license reclamation, and data archival

Ensure compliance with access control policies during staff transitions

2. Microsoft 365 & Azure Portal Administration

Administer Microsoft 365 Admin Center, Entra ID (Azure AD), and Intune

Manage users, groups, licenses, and security policies via MS portals

Configure and maintain SharePoint, Teams, OneDrive, and Exchange Online

Monitor service health, alerts, and usage reports via the M365 admin dashboard

3. SSO & Identity Management

Configure and manage Single Sign-On (SSO) integrations using SAML, OAuth 2.0, and OIDC protocols

Administer identity providers such as Azure AD, Okta, or similar platforms

Maintain MFA policies, Conditional Access rules, and SCIM-based provisioning

Troubleshoot SSO connectivity and authentication failures across integrated apps

4. System Troubleshooting

Diagnose and resolve hardware, software, and network-related issues

Provide Tier 1 and Tier 2 support for Windows and macOS environments

Manage helpdesk tickets and ensure SLA adherence

Perform root cause analysis and maintain documentation of recurring issues

5. Outlook & Email Configuration

Configure and troubleshoot Microsoft Outlook for desktop, web, and mobile

Resolve email delivery issues, calendar sync problems, and shared mailbox configurations

Manage mail flow rules, spam filters, and email security policies in Exchange Online

Assist users with PST file management, archiving, and mailbox migrations

6. PSD / Password & Security Data Management

Manage and enforce password policies, resets, and self-service options

Handle Privileged Security Data (PSD) including secure credential storage and access logs

Ensure compliance with data protection regulations and internal security policies

Support audits related to identity access management and security data handling

Requirements

Required Skills & Qualifications

Bachelor's degree in Information Technology, Computer Science, or equivalent

2-5 years of hands-on experience in an IT support or systems administration role

Strong proficiency in Microsoft 365 Admin Center and Azure/Entra ID portal

Demonstrated experience with SSO integrations (SAML, OAuth, OIDC)

Solid understanding of Active Directory and group policy management

Experience managing Outlook and Exchange Online configurations

Familiarity with ITSM tools (ServiceNow, Jira Service Management, or similar)

Knowledge of endpoint management tools such as Microsoft Intune or JAMF

Preferred Qualifications

Microsoft certifications: MS-900, MD-102, MS-102, or AZ-104

Experience with SCIM provisioning and Conditional Access policies

Knowledge of PowerShell scripting for automation of IT tasks

Exposure to security frameworks such as Zero Trust or ISO 27001

Key Competencies

Strong analytical and problem-solving mindset

Excellent verbal and written communication skills

Ability to manage multiple priorities in a fast-paced environment

High attention to detail and a security-first approach

Collaborative team player with a proactive attitude