Regional Support Engineer | Bangalore | Experience: 2-5 Years

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

GENERAL DUTIES & RESPONSIBILITIES

• Providing assistance on Windows Power Shell, complete Ubuntu OS {SMB, setting up Network Printer/Scanner, Data Recovery, User level permissions & Linux Commands, Local Lan Setup (Punching IO, Crimping Cat6 Cables along with Wall Mounted Rack fitting & Dressing, Updating knowledge on Tech-News daily, R&D for any New Issues/Problems.
• Knowledge of Windows, Ubuntu and Chrome OS is a must.
• Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail Configuration, Data Migration etc.
• To work on adhoc projects as per the business requirements such as Ubuntu server, central server, OS updates etc.
• Acts as a focal point for all IT related needs & queries for the branches.
• Good knowledge of video conferencing, Hangout meet, google drive etc.
• To resolve the queries as and when required by providing assistance as per defined SLAs
• Service level agreement, vendor management, incident management, problem management and asset management.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Shall be flexible to report / work and handle multiple offices in Bangalore and his region.

KEY DELIVERABLES

• Shall be able to work on adhoc projects as per the business requirements independently.
• Resolving queries by providing quick assistance.
• Ability to do root cause analysis and propose solutions from their knowledge and Internet

CORE COMPETENCIES

• Problem Solver
• Ability to do root cause analysis and propose solutions
• Problem solving
• Accountable and responsible
• Flexible