Senior System Engineer

Job Description - L2/L3 RightFax Engineer (Fax Infrastructure Support)

Role Overview

The RightFax Engineer is responsible for administration, support, and maintenance of the RightFax environment, including fax servers, services, integrations, and fax workflows.

This role ensures reliable fax transmission, queue management, system performance, and integration with enterprise systems, minimizing business disruption.

Key Responsibilities

RightFax Platform Administration

• Administer and support:

• RightFax servers and services

• Fax channels, boards, and configurations

• Monitor:

• System health

• Fax queues and processing status

• Ensure high availability of fax services

Fax Queue & Job Management

• Monitor and manage:

• Inbound and outbound fax queues

• Troubleshoot:

• Stuck or failed fax jobs

• Delayed transmissions

• Perform queue cleanup and reprocessing as required

Incident Troubleshooting & Resolution

• Act as L2/L3 resolver for:

• Fax send/receive failures

• Busy signals, line issues, and transmission errors

• Fax routing and delivery failures

• Perform root cause analysis for recurring issues

• Analyze logs and system events for diagnostics

Integration Support (Critical Area)

• Support integrations with:

• Email systems (Exchange / SMTP)

• Applications (ERP, EMR, document systems)

• Network printers / MFP devices

• Troubleshoot issues in:

• Email-to-fax / fax-to-email workflows

• Application-triggered faxing

User & Configuration Management

• Manage:

• User accounts and permissions

• Fax numbers and routing rules

• Configure:

• Cover sheets

• Fax templates and workflows

Server & Service Maintenance

• Monitor and maintain:

• RightFax services and dependencies

• Windows server hosting RightFax

• Perform:

• Service restarts

• Certifications (good to have):

• RightFax or related document management certifications