Email Support Executive

Job Title: Customer Service Executive (Voice/Non-Voice)
Department: Customer Service ( Email Support)
Location: Dev Nagar, Tonk Road, Jaipur
Experience Required: (6 months-3 Years)
Industry: E-commerce / Banking / Customer Service / Call Center

Education: Graduation and above

CTC - upto 21k ctc + Incentives

Requirements

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• Minimum 6 months of experience in Email/Chat/In-call and inbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
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• Notice - Immediate
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• Handle inbound customer calls professionally.
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• For Email/chat – Typing speed must be in btw 30-35 wpm.
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• Proven customer support experience or experience as a Client Service Representative.
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• Strong phone contact handling skills and active listening.
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• Escalate unresolved issues to the appropriate departments or higher authorities.
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• Follow up with customers when necessary and ensure resolution.
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• Excellent verbal/written communication skills and basic computer knowledge.
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• Age should be a maximum of 28.
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• Work from the office and 6 days of work (roster off).
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