Desktop Support Engineer

We are currently looking for a Desktop Support Engineer to join our team in India

Location: Aquamarine WTC-03 BAGMANE Bangalore

Work Mode: Fully Onsite (5 days per week)

Shift Pattern: 24/7 rotational shifts, including morning, evening, and night shifts

Contract Type: Self-Employed (B2B)

Visa Sponsorship: Not Available

Language Requirements:

• Hindi

• Good English communication skills

Job Description:

• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )

• Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet

• Network connectivity basic troubleshooting (example : Wi-Fi, LAN)

• On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage .

• Basic tasks for PABXs where applicable in coordination with L2 teams

• Print equipment receipt, install, and test the printer.

• AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support

• Workplace monitor deployment, testing, and logistics handling

• Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.

• Onsite assistance during scheduled maintenance or escalations (as coordinated by Ericsson)

• Coordinate with vendors or local service providers for repairs and equipment replacements as needed.

• Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.

• Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner…)

• Assist during internal/external audits & SOX and other compliance

• Support for office moves, equipment relocations, or hardware refresh projects

• Assist local business events such as AEMs, demos (demand based)