Subcontractor-Servicenow-Integration with AI

Area(s) of responsibility

Job Description - Integration SME (ServiceNow + AI + Third-Party Applications)

Role Summary

We are seeking a highly experienced Integration Subject Matter Expert (SME) with strong expertise in ServiceNow integrations, third-party applications, and AI-driven solutions. The role involves designing scalable integration architectures, enabling seamless data exchange across enterprise systems, and leveraging AI capabilities to enhance automation and decision-making.

Key Responsibilities

• Integration Architecture & Design
• Define and implement end-to-end integration strategies across ServiceNow and enterprise applications (SAP, Workday, Salesforce, Azure, etc.)
• Design scalable, secure, and reusable integration frameworks (REST/SOAP APIs, MID Server, IntegrationHub, web services)
• ServiceNow Integrations
• Lead integrations across ServiceNow modules such as ITSM, ITOM, HRSD, IRM, SecOps
• Develop and maintain IntegrationHub spokes, Flow Designer, Scripted APIs
• Third-Party System Integration
• Integrate with platforms like SAP SuccessFactors, Workday, SCCM, Intune, OpsRamp, CSM tools, and cloud platforms