Expert- Confirmations Management

Purpose of the Role

The role incumbent working in the Equity Confirmation area, with the focus being error free processing of Confirmation - Working in a client centric environment, the emphasis is on total quality end to end processing.

Responsibilities in the Role

Key Responsibilities

• Demonstrate strong product knowledge across OTC Equity
• Act as a central point of contact between Front Office/Sales, Legal, and clients for all confirmation-related matters.
• Ensure timely completion of trade confirmations and matching processes.
• Manage, escalate, and resolve queries efficiently within defined timelines.
• Handle sensitive client interactions and escalate appropriately to meet target deadlines.
• Review and process amendment requests with a solid understanding of legal documentation and terminology.
• Drive process improvement initiatives in collaboration with supervisors.
• Support system implementations (UAT, testing, migrations) and contribute to process reviews.
• Deliver training sessions for new joiners and upskill existing team members.
• Undertake additional responsibilities as assigned by management.

Additional Responsibilities

• Ensure daily SLA adherence and quality standards, with checklists submitted to the supervisor.
• Maintain and update process documentation and workflows aligned to business requirements.
• Conduct root cause analysis (RCA) on errors and implement preventive controls in collaboration with management.
• Lead and promote team engagement and team-building initiatives.
• Actively participate in Audits and Business Continuity Planning (BCP) exercises to strengthen team readiness.
• Support supervisors in driving Risk, Compliance, and BCP awareness sessions across the team.

Mission:

• To ensure all transactions are processed including confirmations d client requirements

• Working closely with the team in shift, providing support to the team members, be first point of contact for expert advice, continuously providing solid understanding of procedures, processes and guidelines/norms

• Team Spirit: Should be able to work closely with people without any Behaviour, attitude problems

• Training: Provide guidance and training on use of various applications, procedures and internal controls,

• Reporting: ensure the reporting with all metrics & analytics on a daily, weekly, monthly basis.

• Communication: liaison with the clients, CRMs, agent and other BOs and with internal department, and regulation & compliance authorities.

• Issue management: Daily supervision from confirmation perspective of any issues, technical or operational, which may have a negative impact on the successful execution, or which increase the associated risks. Ensure that incident and issues are escalated according to strict guidelines and track in the appropriate tools. Understanding of impact on clients and downstream departments, minimizing impact.

• Problem solving: Assist team with quick solutions to the daily processing issues/problems and look for long term and permanent fixes to reduce manual work and improve STP.

• Controls: Define and ensure full control on operations along the day, control checklists is completed by each team member in a timely manner and that the Permanent Supervision is truly performed and justified.

• Continuous Improvement Practices: Identify gaps, fix root causes, work with managers/expert to drive best practices to gain efficiencies

• Knowledge Management: Be up to date on all the market, currency, payment standards and regulatory updates

OPERATIONAL RISK & REGULATORY RESPONSIBILITY:

• Responsibility of ensuring that you are fully aware of and adhere to internal policies that relate to you, your business or other businesses for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. golden rules, security policies and regulatory requirements)
• Responsibility for managing, controlling, preparing and escalating risk within the scope of your position.
• Responsibility for reading, understanding and complying with the company's conduct, standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements / intranet updates.
• Act with integrity and due skill, care and diligence in carrying out your duties. Your action should always be able to satisfy high standards of scrutiny.
• Observe proper standards of market conduct. Responsibility to ensure that you take reasonable steps to be fully aware of, understand and fully comply with all regulatory requirements and from all regulatory bodies that are applicable to your business.