AI Project & Process Manager

About the role

Lead the Design and Transformation of business processes for AI-enabled operations, while driving enterprise-wide adoption through structured change management, governance, and project delivery excellence.

This role blends Process Excellence, Change Management, and Project Leadership to ensure effective implementation and scaling of AI-driven workflows.

What will you do?

Process Design & Transformation

• Design and optimize business workflows for AI-assisted and human-in-the-loop operations
• Develop end-to-end operating models, aligning people, process, and technology
• Create and maintain process documentation, SOPs, and flowcharts
• Identify opportunities for efficiency improvement, cost optimization, and automation
• Assess current AI workflows and recommend the most effective processes tailored to the business/project requirement.

AI Operations & Workflow Enablement

• Define AI-integrated workflows ensuring seamless interaction between automation and human decision-making
• Support design and validation of AI use cases, UAT cycles, and operational readiness
• Collaborate with tech, data, and business teams to align AI capabilities with business needs

Governance & Controls

• Establish governance frameworks, controls, and compliance standards for AI-enabled processes
• Ensure adherence to operational, regulatory, and quality standards
• Maintain structured documentation, audit trails, and reporting mechanisms

Project & Change Management

• Lead end-to-end project execution including planning, timelines, risks, and stakeholder coordination
• Translate business requirements into actionable plans, user stories, and deliverables
• Drive cross-functional collaboration to ensure timely and successful delivery
• Identify risks, manage escalations, and ensure smooth execution across milestones

Adoption & Training

• Drive change management and user adoption strategies for AI-led transformations
• Conduct training needs analysis (TNA) and design structured training programs
• Lead communication, onboarding, and capability-building initiatives
• Monitor user engagement, feedback, and adoption metrics

Continuous Improvement & Impact Tracking

• Track process performance, adoption rates, and operational KPIs
• Conduct post-implementation reviews and continuous improvement initiatives.
• Leverage data insights to refine processes and enhance AI utilization.

What will you need?

Must have skills

• Proven experience in process re-engineering, workflow optimization, and large-scale transformations
• Exposure to AI, automation, digital transformation, or MarTech ecosystems preferred
• Strong process design and documentation skills (SOPs, flowcharts, governance)
• Solid understanding of project management methodologies (Agile/Waterfall)
• Excellent stakeholder management and communication skills
• Analytical thinking with problem-solving orientation
• Experience in change management and adoption initiatives

Good to have skills

• Exposure to AI tools (Copilot, ChatGPT, automation platforms)
• Lean Six Sigma / Agile certifications
• Experience with dashboarding/reporting tools (Power BI, Tableau)
• Experience in global delivery or shared services environments.