Solution Designer EPC - Salesforce ESM & Communication Cloud (Telecom BSS | Fiber & Postpaid)
Job Description
looking for a 8 year Salesforce Communications Cloud professional with strong expertise in Enterprise Sales Management (ESM) and Enterprise Product Catalog (EPC) to design, configure, and manage telecom product offerings and sales flows across B2B/B2C journeys
Key Responsibilities
* ESM (Enterprise Sales Management) Design and implementation. Quoting flows, sales agreement lifecycle, Commercial hierarchy and pricing structures, QuoteàOrder integration flows
* Configure and manage Enterprise Product Catalog (EPC) - Product design (simple & bundled products), Product attributes, categories, and relationships, Offers, bundles, cardinality rules, Pricing, promotions, charges, and discounts, Decomposition rules and product-service mapping, Product lifecycle management and versioning
* Integration with Downstream Systems: Product alignment CPQ, Order management and Provisioning fulfillment systems.
* Work closely with Business teams for product definitions, Architects, Order management teams for fufillment mapping and PLM team.
Technical Skills
Strong understanding of:
* Product modeling & catalog design
* Pricing rules, promotions, discounting
Experience in:
* OmniStudio (OS, DR, IP, FlexCards, OmniScript)
* Apex, LWC, REST APIs
Certifications (Preferred)
* Salesforce Certified
o OmniStudio consultant
o Communications Cloud Consultant
o Platform Developer I (Mandatory)
o Salesforce Industries CPQ Developer
