Product Manager-POS-HO & SUPPORT-Enterprise Business Solutions - EBS

Product Manager - POS

• Strong understanding of digital & physical onboarding journeys
• Knowledge of payments, POS, SB and QR products
• Experience in journey ownership, golive management, and stabilization
• Stakeholder management across business, tech, and ops
• Training and channel management capability
• High attention to compliance, documentation, and process governance

• End-to-End Onboarding Ownership
  Manage the complete merchant onboarding lifecycle across physical and digital channels (CA, 811, PB), ensuring seamless integration, compliance, and consistent customer experience.
• Product Adoption & Growth Enablement
  Drive adoption of POS, Sound Box, and QR solutions through unified onboarding journeys, working closely with business and sales teams to meet growth objectives.
• Post-Go-Live Support & Issue Resolution
  Oversee stabilization after launch, act as SPOC for issues, manage escalations, and conduct root cause analysis with tech, ops, and compliance teams.
• Training & Team Enablement
  Design and deliver training programs for internal teams and partners, ensuring readiness during product launches, updates, and onboarding changes.
• Channel Management & Documentation Governance
  Handle requirement gathering, prioritization, and rollout of enhancements while maintaining forms (AOF, AMF, QR), version control, compliance, and process training.