Job description.Handled service incidents and requests during shifts, ensuring timely resolutions.Purchase request submission in Ariba.Invoice PO issues managing.Interacted with vendors and suppliers to fulfill user requests effectively.Review and approve Software License Management processes and procedures.To track the use of licensed software products by individual users or groups of users.Conduct a quarterly inventory audit, and develop processes and procedures to ensure accuracy.Software license issues handling.Vendor interaction for software quotations for license procurement.Managed escalated cases, providing proactive updates to clients.Coordinated with various domain teams, scheduling calls to prioritize urgent cases.Tools experience used.Ariba Sap.Service now ticketing tool.SharePoint.
