Posted 28 June, 2026
Manager, IT Project Management Office (PMO)
CDM Smith Inc
Bangalore,UNAVAILABLE,India,UNAVAILABLE
Full Time
Reference: 195_777462_2854
Company Overview
Job Description
CDM Smith is seeking a Manager - PMO & Processes to join our Global IT organization. Thisrole is responsible for establishing, governing, and continuously improving delivery, quality,and operational processes across multiple IT functions. The Manager - PMO & Processeswill lead and enable teams responsible for manual testing, business analysis, Scrumfacilitation, and IT security, ensuring consistent execution, strong governance, andmeasurable outcomes aligned with business priorities.At CDM Smith, we recognize the value of structured processes, automation, and theeective use of AI to improve quality, eiciency, and predictability. In this role, you will driveprocess maturity across the delivery lifecycle, integrate automated testing and incidentmanagement practices, and champion the responsible use of AI to enhancedecision-making, quality assurance, and operational eectiveness.The ideal candidate is a highly process-oriented leader with experience managingcross-functional teams, defining and enforcing standards, and partnering with stakeholdersto improve delivery outcomes. They bring a strong understanding of testing (manual andautomated), incident management, agile delivery, and security governance, along with aforward-looking mindset toward AI-enabled process optimization.Key Responsibilities Provide leadership and direction to manual testing teams, Business Analysts,Scrum Masters, and the IT Security team, ensuring clarity of roles, consistentpractices, and alignment with organizational priorities. Establish, maintain, and continuously improve PMO, delivery, quality, andgovernance processes across the IT organization. Define and standardize testing, requirements management, agile execution,security, and incident management processes, ensuring consistency andrepeatability. Drive the adoption of automated testing practices, working closely with engineeringand quality teams to improve coverage, eiciency, and reliability. Oversee incident management processes, including root cause analysis, correctiveactions, and continuous improvement to reduce recurrence and improve servicestability. Partner with delivery, product, and business stakeholders to ensure eectiveplanning, estimation, dependency management, and delivery tracking. Enable and coach Scrum Masters and Business Analysts on agile best practices,process discipline, and value-driven delivery. Collaborate with IT Security to ensure security processes, controls, andcompliance activities are integrated into delivery and operational workflows. Leverage AI and automation to improve testing eectiveness, incident analysis,reporting, and operational decision-making, while ensuring responsible and ethicaluse. Define and track KPIs, metrics, and dashboards related to quality, deliveryperformance, incidents, and process maturity. Ensure documentation of processes, standards, and governance models, andpromote adoption through training and communication. Foster a culture of continuous improvement, accountability, and collaborationacross all managed teams.Skills and Abilities Strong experience in process definition, governance, and continuousimprovement within an IT or digital delivery environment. Proven experience managing or leading quality/testing, business analysis, agiledelivery, and/or IT security teams. Solid understanding of manual and automated testing practices, including teststrategy, automation frameworks, and quality metrics. Experience with incident management frameworks, root cause analysis, andservice improvement practices. Working knowledge of agile and hybrid delivery methodologies, including Scrumand scaled agile concepts. Demonstrated ability to apply AI and automation to improve quality, eiciency, andoperational insight. Strong stakeholder management and communication skills, with the ability toinfluence across teams and functions. Analytical mindset with experience defining and using metrics and dashboards todrive decision-making. Ability to balance process discipline with pragmatism, enabling teams rather thancreating unnecessary overhead. Proactive, self-motivated leader with a passion for operational excellence andcontinuous improvement. Curious and forward-looking, staying current with emerging tools, technologies, andbest practices in quality, delivery, and governance.
Skills & Abilities
Advanced ability to prioritize and manage multiple tasks both individually and as a team member. Expert verbal, written communication and organizational skills. Advanced knowledge of technology project/program management best practices. Advanced ability to create project scope, schedule, and budget for technology projects. Advanced written and verbal communications skills. Advanced interpersonal skills. Proven leadership capabilities with the ability to support a changing environment.
Qualifications
Bachelor's degree. Certified as a Project Management Professional (PMP) or similar, comparable certification. 10 years of related experience with at least 6 of those years in a project management capacity. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.
Amount of Travel Required
No Travel is required
Additional Compensation
All bonuses at CDM Smith are discretionary and may or may not apply to this position.Qualifications:Bachelor's degree. Certified as a Project Management Professional (PMP) or similar, comparable certification. 10 years of related experience with at least 6 of those years in a project management capacity. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.Education:UNAVAILABLEEmployment Type: UNAVAILABLE
Check out this video and find out why our team loves to work here!
Join Us! CDM Smith – where amazing career journeys unfold.
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
Job Description
CDM Smith is seeking a Manager - PMO & Processes to join our Global IT organization. Thisrole is responsible for establishing, governing, and continuously improving delivery, quality,and operational processes across multiple IT functions. The Manager - PMO & Processeswill lead and enable teams responsible for manual testing, business analysis, Scrumfacilitation, and IT security, ensuring consistent execution, strong governance, andmeasurable outcomes aligned with business priorities.At CDM Smith, we recognize the value of structured processes, automation, and theeective use of AI to improve quality, eiciency, and predictability. In this role, you will driveprocess maturity across the delivery lifecycle, integrate automated testing and incidentmanagement practices, and champion the responsible use of AI to enhancedecision-making, quality assurance, and operational eectiveness.The ideal candidate is a highly process-oriented leader with experience managingcross-functional teams, defining and enforcing standards, and partnering with stakeholdersto improve delivery outcomes. They bring a strong understanding of testing (manual andautomated), incident management, agile delivery, and security governance, along with aforward-looking mindset toward AI-enabled process optimization.Key Responsibilities Provide leadership and direction to manual testing teams, Business Analysts,Scrum Masters, and the IT Security team, ensuring clarity of roles, consistentpractices, and alignment with organizational priorities. Establish, maintain, and continuously improve PMO, delivery, quality, andgovernance processes across the IT organization. Define and standardize testing, requirements management, agile execution,security, and incident management processes, ensuring consistency andrepeatability. Drive the adoption of automated testing practices, working closely with engineeringand quality teams to improve coverage, eiciency, and reliability. Oversee incident management processes, including root cause analysis, correctiveactions, and continuous improvement to reduce recurrence and improve servicestability. Partner with delivery, product, and business stakeholders to ensure eectiveplanning, estimation, dependency management, and delivery tracking. Enable and coach Scrum Masters and Business Analysts on agile best practices,process discipline, and value-driven delivery. Collaborate with IT Security to ensure security processes, controls, andcompliance activities are integrated into delivery and operational workflows. Leverage AI and automation to improve testing eectiveness, incident analysis,reporting, and operational decision-making, while ensuring responsible and ethicaluse. Define and track KPIs, metrics, and dashboards related to quality, deliveryperformance, incidents, and process maturity. Ensure documentation of processes, standards, and governance models, andpromote adoption through training and communication. Foster a culture of continuous improvement, accountability, and collaborationacross all managed teams.Skills and Abilities Strong experience in process definition, governance, and continuousimprovement within an IT or digital delivery environment. Proven experience managing or leading quality/testing, business analysis, agiledelivery, and/or IT security teams. Solid understanding of manual and automated testing practices, including teststrategy, automation frameworks, and quality metrics. Experience with incident management frameworks, root cause analysis, andservice improvement practices. Working knowledge of agile and hybrid delivery methodologies, including Scrumand scaled agile concepts. Demonstrated ability to apply AI and automation to improve quality, eiciency, andoperational insight. Strong stakeholder management and communication skills, with the ability toinfluence across teams and functions. Analytical mindset with experience defining and using metrics and dashboards todrive decision-making. Ability to balance process discipline with pragmatism, enabling teams rather thancreating unnecessary overhead. Proactive, self-motivated leader with a passion for operational excellence andcontinuous improvement. Curious and forward-looking, staying current with emerging tools, technologies, andbest practices in quality, delivery, and governance.
Skills & Abilities
Advanced ability to prioritize and manage multiple tasks both individually and as a team member. Expert verbal, written communication and organizational skills. Advanced knowledge of technology project/program management best practices. Advanced ability to create project scope, schedule, and budget for technology projects. Advanced written and verbal communications skills. Advanced interpersonal skills. Proven leadership capabilities with the ability to support a changing environment.
Qualifications
Bachelor's degree. Certified as a Project Management Professional (PMP) or similar, comparable certification. 10 years of related experience with at least 6 of those years in a project management capacity. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.
Amount of Travel Required
No Travel is required
Additional Compensation
All bonuses at CDM Smith are discretionary and may or may not apply to this position.Qualifications:Bachelor's degree. Certified as a Project Management Professional (PMP) or similar, comparable certification. 10 years of related experience with at least 6 of those years in a project management capacity. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.Education:UNAVAILABLEEmployment Type: UNAVAILABLE
