ServiceNow Developer (CMDB & Discovery)

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow Developer (CMDB & Discovery)
Job Type: Full Time (Hybrid)
Location: PAN India

Job Summary
We are looking for a skilled ServiceNow Developer with 3–5 years of experience specializing in CMDB and Discovery. The ideal candidate should have hands-on experience in implementing, configuring, and maintaining ServiceNow CMDB, Discovery, and ITOM solutions. The candidate will work closely with infrastructure, application, and IT operations teams to ensure accurate configuration data, automate discovery processes, and improve CMDB health.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow CMDB and Discovery modules.
• Implement and support Discovery schedules, MID Servers, and credential management.
• Configure and maintain Identification and Reconciliation Engine (IRE) and CMDB data models.
• Develop and customize Discovery Patterns, Probes, Sensors, and Pattern Extensions.
• Monitor Discovery jobs, troubleshoot failures, and optimize performance.
• Ensure CMDB data quality through reconciliation, normalization, duplicate management, and data governance.
• Develop workflows, business rules, client scripts, script includes, and UI policies as required.
• Collaborate with infrastructure and application teams to onboard new Configuration Items (CIs).
• Integrate ServiceNow with external systems using REST/SOAP APIs where required.
• Create dashboards and reports to monitor CMDB health, Discovery coverage, and compliance.
• Participate in ServiceNow upgrades, patching, testing, and release management.
• Prepare technical documentation and provide production support.

Required Skills

• 3–5 years of hands-on experience in ServiceNow development.
• Strong experience with CMDB implementation and administration.
• Hands-on experience with ServiceNow Discovery and MID Server configuration.
• Good understanding of ITOM, Configuration Management, and ITIL processes.
• Experience with Identification and Reconciliation Engine (IRE).
• Experience in Discovery Patterns, Probes, Sensors, and Pattern Designer.
• Strong scripting knowledge in JavaScript within the ServiceNow platform.
• Experience with Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Flow Designer.
• Experience with REST and SOAP integrations.
• Strong knowledge of CMDB data modeling, CI relationships, and data governance.
• Good debugging and troubleshooting skills.
• Experience with ServiceNow update sets and application deployment.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.