Java Production Support Engineer

Key Responsibilities

• Provide L2/L3 production support for Java-based enterprise applications.
• Monitor application health, troubleshoot production issues, and ensure maximum system availability.
• Analyze logs, identify root causes, and resolve application incidents within defined SLAs.
• Collaborate with development, infrastructure, database, and business teams to resolve production issues.
• Perform incident, problem, and change management activities.
• Support application deployments, releases, and post-deployment validation.
• Monitor batch jobs, application servers, and middleware components.
• Perform performance tuning and optimization of Java applications.
• Create RCA (Root Cause Analysis) reports and implement preventive measures.
• Maintain technical documentation, SOPs, and knowledge base articles.

Required Skills

• Minimum 5+ years of relevant experience in Java Production Support.
• Strong hands-on experience with Java, Spring Boot, and Microservices.
• Experience with SQL (Oracle, MS SQL Server, PostgreSQL, or MySQL) for troubleshooting and data validation.
• Knowledge of application servers such as Tomcat, JBoss, or WebLogic.
• Experience with Linux/Unix environments and Shell scripting.
• Familiarity with monitoring tools such as Splunk, ELK Stack, AppDynamics, Dynatrace, or Grafana.
• Experience with incident management tools such as ServiceNow, JIRA, or BMC Remedy.
• Understanding of CI/CD tools such as Jenkins, Git, and Maven.
• Strong knowledge of REST APIs, web services, and production support processes.
• Excellent analytical, troubleshooting, and communication skills.

Preferred Skills

• Experience with cloud platforms such as AWS, Azure, or GCP.
• Exposure to Docker, Kubernetes, and containerized deployments.
• Knowledge of Kafka or other messaging technologies is an added advantage.
• ITIL Foundation certification is preferred.