Delivery Manager - Telecom BSS/OSS domain

Position - Delivery Manager

Position Overview

We are seeking an experienced Delivery Manager with strong expertise in the Telecom BSS/OSS domain to lead and manage multiple projects and programs. The ideal candidate will have prior experience driving delivery transformation initiatives, digital transformation programs, and data integration platform implementations , System Integration Projects ensuring end-to-end accountability for delivery excellence, customer satisfaction, and business outcomes.

Key Responsibilities

• Program & Project Delivery
• Lead and manage end-to-end delivery of projects across BSS (Billing, CRM, Order Management) and OSS (Service Fulfillment, Assurance, Network Management) domains and across Digital Channels
• Ensure delivery within scope, budget, and timelines while maintaining high quality standards.
• Establish and monitor delivery governance , KPIs, and SLAs.
• Delivery Transformation
• Drive initiatives to modernize delivery practices (Agile/DevOps, CI/CD, test automation, cloud-native deployments).
• Implement process optimization frameworks and best practices to improve delivery efficiency and reduce cycle time.
• Champion AI/automation adoption across SDLC processes.
• Digital Transformation
• Manage digital initiatives including customer experience platforms, omni-channel enablement, self-care portals, API management, and cloud-native BSS/OSS systems .
• Collaborate with business and technology stakeholders to align transformation programs with strategic objectives.
• Data Integration & Analytics
• Oversee design and implementation of data integration platforms (e.g., ESB, API Gateway, iPaaS solutions) .
• Ensure seamless integration between BSS, OSS, and external enterprise systems.
• Drive adoption of data lakes, real-time analytics, and AI/ML solutions to enhance business decision-making.
• Stakeholder Management
• Build strong relationships with CXO-level stakeholders, business leaders, and vendors.
• Serve as a trusted advisor on delivery excellence, transformation initiatives, and technology modernization.
• Manage multi-vendor environments and ensure collaboration across ecosystem partners.
• People Leadership
• Lead cross-functional teams (project managers, solution architects, business analysts, QA, DevOps engineers).
• Mentor, coach, and upskill team members in new delivery methodologies.
• Ensure high team morale and effective resource allocation across projects.

Required Skills & Experience

• Experience : 15–20 years in IT delivery/project management, with at least 10+ years in Telecom BSS/OSS project delivery.
• Domain Knowledge :
• Strong understanding of Telecom IT landscape (CRM, Billing, Charging, Mediation, Order Management, Provisioning, Service Assurance).
• Knowledge of 5G, IoT, Cloud, and Digital Services ecosystems is a plus.
• Exposure to other domains – Banking, Healthcare, Public services preferred
• Delivery Expertise :
• Proven track record of managing large-scale delivery programs
• Strong in Agile, DevOps, SAFe frameworks , and delivery governance models.
• Transformation Programs :
• Hands-on experience in delivery transformation , digital modernization , and data integration/middleware platforms .
• Implementing System Integration Projects
• Leadership :
• Exceptional stakeholder management, conflict resolution, and vendor management skills.
• Ability to lead multicultural and geographically distributed teams.
• Education : Bachelor’s/Master’s in Computer Science, Engineering, or related field. PMP/PRINCE2, SAFe Agilist, ITIL certifications preferred.

Key Competencies

• Strong business & customer orientation.
• Strategic thinking with delivery execution focus.
• Excellent communication, negotiation, and presentation skills.
• Passion for innovation, digital enablement, and continuous improvement.
• Ability to work under pressure and manage multiple priorities.

Location

• Based in (Insert Location: e.g., Riyadh, Bangalore, or client site) , with flexibility for travel as per project requirements.