Posted 30 June, 2026
CMS Incident Manager
VARITE INDIA PRIVATE LIMITED
Bangalore, Karnataka, IN
Full Time
Reference: 26-36061-2522-2
Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures.
- Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of incident management.
- IM is responsible to identify process deviations and applying suitable corrective measures.
- IM is responsible to manage communications during major incidents to customer and internal stakeholders.
- IM is responsible to assess the workload in the NOC and plan resources accordingly with due consultation along with operations management.
- IM is responsible to monitor the adherence to incident management service level agreement and apply suitable corrective measures as required.
- IM should plan, schedule and drive adherence to incident reviews by Tier 2 / Tier 3 engineers.
- IM should establish continuous service improvement cycles where the process, performance, activities, policies, procedures, supporting technology, roles and responsibilities are reviewed, and suitable corrective measures are applied as applicable.
- IM should conduct regular individual and team sync up with the team members to identify the area of improvements (Process & technical) and accordingly apply suitable corrective measures.
- IM should conduct different activities for team building measures.
- IM should proactively work with Tier 2 / Tier 3 to plan applicable activities ensuring stability of the production set up.
- IM should collaborate with Tier 3 to perform skill gap analysis once in every six months and accordingly rollout suitable corrective measures.
- IM should work with Tier 3 to roll out mentoring programs for engineers to improve on their technical and process skills.
- IM should work with Tier 2 / Tier 3 engineers to help team in adopting automation in operations improving quality, MTTR and efficiency.
- IM should proactively work to bring in operational excellence by continuously helping team members on leveraging different CMS tools for efficient incident handling and by coordinating with customers and internal stakeholders.
- IM should collaborate with different CX teams to bring in service excellence by leveraging the expertise of CX.
- Exp: 9+ years
- BS/MS in a technical field and 10+ years of experience in Network Operations Centre or Technical Assistance Centre.
- Relevant Industry experience will also be considered.
- 3+ years’ experience in an Incident Manager/ Lead role while acting as a liaison with external/internal customers.
- ITIL Foundation certification required. ITIL Expert certification desired.=
- Strong understanding of Cloud delivery models. Relevant foundational cloud certifications are a definite plus.
- Knowledge on Cisco technologies - Unified Communication, Contact Center, Cisco Routing and Switching, Cisco Data Center Compute and Storage
- Great teammate with good communication skills in both written and spoken format
Ability to prioritize while handling customer commitments.
- Capability with transitioning business: event management, onboarding devices to monitoring platform
- Experience in handling post-mortem analysis, preparing and presenting Root Cause Analysis to internal and external stakeholders
- Experience with executive presentation, business reviews and contract management
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
