Posted 30 June, 2026
Lead Salesforce Engineer
Sky Systems, Inc
Hyderabad, Telangana, IN
Full Time
Reference: 26-00692-1793-1
Role: Lead Salesforce Engineer
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: 5 months
Work Schedule: 8 hours/day (Mon-Fri)
Location: 100% Remote, but must be in office for 1st weeks (Wed/Thurs) - Hyderabad, India
Overview
The Lead Salesforce Engineer will provide development leadership and technical direction for a Salesforce Service Cloud implementation supporting contact center operations. You will design and build scalable solutions, guide best practices, and deliver integrations and enhancements that improve customer experience across a global, multi-site environment.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: 5 months
Work Schedule: 8 hours/day (Mon-Fri)
Location: 100% Remote, but must be in office for 1st weeks (Wed/Thurs) - Hyderabad, India
Overview
The Lead Salesforce Engineer will provide development leadership and technical direction for a Salesforce Service Cloud implementation supporting contact center operations. You will design and build scalable solutions, guide best practices, and deliver integrations and enhancements that improve customer experience across a global, multi-site environment.
Key Responsibilities
- Architect complex technical Cloud CRM solutions on Salesforce/Force.com.
- Design and deliver advanced customizations using Apex, Lightning (Aura/LWC), and JavaScript.
- Integrate multiple cloud and on-premise technologies with the Salesforce platform, including extensive API-based integrations.
- Operate partially within the US Eastern time zone to align with US-based teams.
- Deliver day-to-day code changes and enhancements on the Salesforce CRM platform.
- Guide project team members to ensure Salesforce best practices are embedded in the solution.
- Run workshops with business teams and communicate configuration vs code trade-offs.
- Translate functional requirements into Salesforce features and technical designs.
- Mentor junior engineers in Salesforce development, integrations, and best practices.
- Oversee vendor and internal team code reviews and quality standards.
- Serve as application SME for global deployment; educate stakeholders on current and planned capabilities aligned to the Salesforce product roadmap.
- All other duties as assigned.
Required Qualifications
- 8+ years' experience as a developer on an enterprise CRM solution (Salesforce).
- 6+ years' experience as a Salesforce Developer within Service Cloud.
- Current Salesforce Developer and Administration certifications.
- Strong hands-on experience with Apex Classes/Triggers, Apex test frameworks (Mocks/Test classes), enterprise patterns, and Lightning (Components + LWC).
- Extensive experience integrating Salesforce with third-party systems via APIs.
- Experience leading and mentoring technical resources and contributing to large-scale implementations.
- Strong communication skills across technical and non-technical audiences.
- Comfortable working independently in a fast-paced environment with tight deadlines.
Preferred Qualifications
- Experience implementing digital contact center solutions such as Omni-Channel, Email, and Social.
- Experience with Platform Events, AppExchange products, and Batch Apex.
- Salesforce Agentforce experience.
- NICE call center CTI integration experience.
- Integration experience with AWS.
- Salesforce GenAI exposure.
- Experience in e-commerce and other fast-paced environments.
- Agile delivery experience.
