ServiceNow SAM Technical Consultant
SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.
The role
Are you passionate about unifying intregation and real time licencing?
Do you want to fix data and inconsistency in SAM intregation?
Ready to enhance an existing service now ecosystem by improving accuracy and operational effeciency?
We are looking for a detail-oriented and technically proficient ServiceNow Platform Support Consultant with a strong focus on Software Asset Management (SAM) integrations. The ideal candidate will be responsible for developing, maintaining, and optimizing SAM tool integrations within the ServiceNow platform, ensuring accurate data flow, license compliance, and operational efficiency
Key Responsiblities :
- Lead design, configuration, and deployment of ServiceNow modules, aligning with best practices and leveraging out-of-the-box capabilities.
- Provide technical direction, contribute to solution architecture, and maintain documentation including specifications, diagrams, and manuals.
- Troubleshoot production/test issues, perform root cause analysis, and implement corrective actions.
- Act as SME for application suites, contributing to project sizing, scoping, and functional expertise.
- Define and manage data mapping, transformation, and validation rules; monitor data quality and perform health checks.
- Implement software/license usage monitoring, manage discovery models/maps, and improve normalization.
- Handle access provisioning for SAM modules and resolve related incidents.
What we need to see from you
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven expertise with ServiceNow ITAM, specifically SAM Pro; CSA certifications are a plus
- Experience with Normalization Data Services configuration.
- Knowledge of Software and Hardware Asset Management lifecycle.
- Familiarity with Procurement and Contract Management.
- Proven experience integrating SAM tools (e.g., Flexera, Snow, SCCM) with ServiceNow.
- Experience with ServiceNow Discovery, CMDB, and normalization processes.
- Proficiency in JavaScript, Angular, HTML/CSS, and Jelly.
Job Function
Services
Accommodations
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven expertise with ServiceNow ITAM, specifically SAM Pro; CSA certifications are a plus
- Experience with Normalization Data Services configuration.
- Knowledge of Software and Hardware Asset Management lifecycle.
- Familiarity with Procurement and Contract Management.
- Proven experience integrating SAM tools (e.g., Flexera, Snow, SCCM) with ServiceNow.
- Experience with ServiceNow Discovery, CMDB, and normalization processes.
- Proficiency in JavaScript, Angular, HTML/CSS, and Jelly.
