| Job Description: |
Req ID: 10294024
Job Title: Developer
Work Location: MUMBAI, MH / HYDERABAD, TG / NOIDA, UP
Skills Required: Desktop Management - Infrastructure Services (IS)
Experience: 4 - 6 Years
Job Description:
Must-Have 1. Bachelor's degree in computer science, or a related field or equal experience in information technology
2. Exp in Remote Desktop Support and Software Management Services
3. Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio
4. Service Request and Incident Management Services
5. Experience in Analytical Skills and process documentation
6. Must be passionate about contributing to an organization focused on continuously improving consumer experiences
7. Experienced documenting, tracking, and monitoring problems using applicable systems and tools.
8. Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams.
Good-to-Have • Previous experience in Desktop support/Service desk/Call Center operations
• Experience with the Service now
• Intermediate mathematical skills.
SN Responsibility of / Expectations from the Role
1 The engineer will also be responsible for Develop, provide, and implement recommendations for improvements to self-help support services capabilities
2 Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment. The engineer will also be responsible for Develop, provide, and implement recommendations for improvements to self-help support services capabilities
3 The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
4 The candidate must possess excellent interpersonal skills on Deskside Technical Support (Break-fix, IMACD)/Remote Support for Humana Campus locations. Coordinate Asset disposal with vendor, leverage tools for data erasure at dedicated sites. Manage spare inventory at dedicated sites. Recommend image build & deployment procedures, test images, Re-image assets that are in facilities with L2 onsite presence as required/coordinate with Humana depot
-App. package testing, manual deployment in case automated process fails
-Patch Compliance tickets
5 Responds to escalated telephone, email, and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects.
6 Providing support to –
• User Administration Service as coordinated with Humana's internal teams
• Troubleshoot, install and remove tools applications and other software configurations as directed by Humana.
• Endpoint Device Backup and Restore Support
Service Request and Incident Management Services
Essential Skills: Desktop
Desirable Skills: Desktop |
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