ServiceNow ITSM developer

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Title- ServiceNow ITSM Developer
Location- Hyderabad, Pune, Chandigarh
Duration- Contract

Job Summary

We are looking for a skilled ServiceNow ITSM Developer to design, develop, configure, and support enterprise ServiceNow solutions focused on IT Service Management (ITSM). The ideal candidate should have strong hands-on experience in core ITSM modules, JavaScript scripting, integrations, workflow automation, and ITIL-based service management processes.

Key Responsibilities

• Design, develop, and customize ServiceNow ITSM applications based on business requirements.
• Configure and enhance core ITSM modules:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Service Catalog
  • Knowledge Management
• Develop and maintain:
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Policies
  • UI Actions
  • ACLs
  • Scheduled Jobs
• Build and automate workflows using Flow Designer, IntegrationHub, and Service Catalog.
• Develop and maintain REST/SOAP integrations with third-party applications.
• Configure CMDB and support CSDM best practices.
• Develop Record Producers, Catalog Items, and approval workflows.
• Perform unit testing, support UAT, deployment activities, and production releases.
• Troubleshoot platform issues and optimize system performance.
• Collaborate with Business Analysts, Product Owners, Architects, and stakeholders to deliver scalable solutions.
• Prepare technical documentation and participate in code reviews and knowledge-sharing sessions.

Required Skills

• 4+ years of ServiceNow Development experience.
• Strong experience with:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Service Catalog
  • Knowledge Management
• Proficiency in:
  • JavaScript
  • Glide API
  • HTML/CSS
  • Jelly (preferred)
  • XML/JSON
• Hands-on experience with:
  • Flow Designer
  • IntegrationHub
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Policies
  • UI Actions
  • ACLs
• Experience building REST and SOAP integrations.
• Knowledge of CMDB, CSDM, and MID Server.
• Familiarity with Agile/Scrum and SDLC methodologies.
• Strong debugging and troubleshooting skills.
• Excellent communication and stakeholder management skills.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.