Engagement mgmr with Saleforce knowledge

Must-Have\nThe Engagement Manager and Operations manager is responsible for the overall success and satisfaction of the IT Managed Services engagement.\nHands-in experience in managing Managed services programs with background of Salesforce, Data Analytics, Infra services and asset management\nPrimary point of contact, building strong relationships, understanding client needs, coordinating with IT Line Managers, and ensuring service delivery meets or exceeds expectations.\nProactively identify opportunities for improvement, manage escalations, and\nCollaborate with internal teams and ensure daily progress is being made , SLAs are met. Proactively identify gaps/blockers in meeting SLAs and fix them\nResponsibilities include regular client communication, performance reporting, drive weekly, monthly and quarterly governance meetings\nStrong communication, problem-solving, and client management skills are essential.\nHandle teams located in different locations, track efforts, and prepare monthly milestones\nExcellent Knowledge of performance evaluation and change management principles\nTeam management, Communication & stakeholder’s expectations Mgmt.\nGood-to-Have\nExperience / Knowledge in Salesforce , Data engineering, Integration platform and Infra management\n\nSN\nRole descriptions / Expectations from the Role\n1\nGood understating of the customer environment, ways of working and drive the program with Business change mindset\n2\nOutstanding leadership and organizational skills, Problem solving,\n3\nSelf-motivated and self-driven to work in a highly dynamic environment\n4\nGuide and support the implementation teams