ServiceNow ITOM Consultant (8+ Years)

Role : ServiceNow ITOM Consultant (8+ Years)

Company Name : WillWare Technologies 

Work Model : Onsite / Fulltime 

Work Location : Bangalore , Hyderabad, Chennai , Noida , Pune, Gurgaon (PAN India)

Experience : 8+ Years 

Job Description: 

Role Overview

We are looking for an experienced ServiceNow ITOM Consultant who can take ownership of IT Operations Management capabilities and drive end-to-end implementation, enhancement, and optimization. The ideal candidate should be hands-on, comfortable working independently, and capable of designing scalable ITOM solutions aligned with business needs.

Key Responsibilities

• Define and implement ITOM policies and standard operating procedures (SOPs) to ensure consistent and efficient operations.

• Design and build integrations to onboard new monitoring tools into ServiceNow Event Management (EM).

• Configure and manage Event Management, including event rules, alert correlation, CI binding, and incident routing.

• Work extensively with Flow Designer to automate processes and improve operational efficiency.

• Implement and manage Agent Client Collector (ACC) for data collection and monitoring.

• Leverage Metric Intelligence to enable proactive monitoring and anomaly detection.

• Develop and maintain server-side scripts (Business Rules, Script Includes, etc.) to support custom requirements.

• Ensure effective use and configuration of ITOM plugins

• Collaborate with cross-functional teams to align ITOM solutions with business and operational goals.

• Troubleshoot and optimize existing implementations for performance and reliability.

Required Skills & Experience

• 8+ years of overall IT experience with strong expertise in ServiceNow ITOM.

• Proven experience in Event Management (EM), including event ingestion, alert rules, and CI binding.

• Hands-on experience in integrating external monitoring tools with ServiceNow.

• Strong knowledge of Flow Designer and workflow automation.

• Experience working with Agent Client Collector (ACC).

• Solid understanding and practical exposure to Metric Intelligence.

• Strong scripting experience (JavaScript) on the ServiceNow platform.

• Good working knowledge of ITOM modules and plugins such as CMDB and Discovery

• Ability to work independently and take ownership of deliverables.