Junior Site Reliability Engineer - ServiceNow Platform

• At Booking Holdings COE and Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
• We’re a truly global e-commerce company, with business operations in nearly every country and city on the planet. And we want to make it easy for everyone, anywhere in the world, to pay for their travel or do business with our platform – whenever and however it’s convenient for them.
• We are looking for a motivated and technically strong Junior Site Reliability Engineer (SRE) to join our ServiceNow Platform team. This role will act as a critical bridge between the ServiceNow engineering teams and the broader SRE/Infrastructure organization, ensuring platform reliability, automation, observability, and operational excellence.
• The ideal candidate will have 2–4 years of hands-on SRE or DevOps experience and a strong foundation in Linux systems, cloud infrastructure, CI/CD tooling, Kubernetes-based Java application deployments, and infrastructure automation.
• As part of the ServiceNow Platform team, you will help maintain and improve the reliability of MID Servers, Client agents, integrations, and supporting infrastructure while driving automation and operational efficiency across environments.

ServiceNow & SRE Operations

• Act as the operational bridge between ServiceNow Platform teams and SRE/Infrastructure teams.
• Support and maintain ServiceNow distributed infrastructure, including MID Servers, Client Agents, and API integrations.
• Monitor platform reliability, availability, and performance to meet SLA/SLO objectives.
• Participate in incident response, troubleshooting, Root Cause Analysis (RCA), and remediation activities.
• Collaborate with engineering teams to improve platform stability and operational efficiency.

Infrastructure Automation & CI/CD

• Build and maintain Infrastructure as Code (IaC) using Terraform and Puppet.
• Develop and maintain GitLab CI/CD pipelines for automated deployments.
• Provision and manage AWS infrastructure using Terraform.
• Manage on-premises infrastructure deployment and configuration using Puppet.
• Automate infrastructure provisioning and operational workflows.

Kubernetes & Application Reliability

• Support Kubernetes-based service architecture for Java applications.
• Deploy, manage, and troubleshoot containerized applications in Kubernetes environments.
• Build and maintain Linux deployment artifacts and deployment pipelines.
• Ensure application scalability, resilience, and high availability.
• Optimize deployment processes and platform reliability.

Observability & Monitoring

• Implement and maintain application and infrastructure monitoring solutions.
• Build dashboards for telemetry, performance monitoring, and operational health.
• Configure logging, alerting, and proactive monitoring mechanisms.
• Analyze logs, metrics, and traces to identify performance bottlenecks and operational risks.
• Utilize observability tools such as Prometheus, Grafana, OpenTelemetry (OTel), or similar platforms.

Security & Secrets Management

• Manage application secrets and credentials using HashiCorp Vault or equivalent solutions.
• Implement secure access controls and enterprise security best practices.
• Support infrastructure hardening and least-privilege access models.
• Ensure compliance with organizational security standards.

Troubleshooting & Reliability Engineering

• Troubleshoot distributed systems, cloud-native applications, Linux systems, Kubernetes clusters, networking, and deployment issues.
• Support production incidents and perform root cause analysis.
• Identify operational inefficiencies and automate repetitive tasks.
• Collaborate with development and platform engineering teams to improve deployment quality and reliability.

• 2–4 years of experience in Site Reliability Engineering (SRE), DevOps, or Platform Engineering.
• Hands-on experience supporting cloud-native infrastructure, CI/CD pipelines, Kubernetes, and Linux-based environments.
• Experience improving platform reliability, automation, observability, and operational excellence.

Technical Skills

• GitLab CI/CD
• Terraform
• Puppet
• Kubernetes
• Linux Administration
• AWS Cloud Infrastructure
• Infrastructure as Code (IaC)
• Configuration Management
• Git Version Control
• HashiCorp Vault
• Kubernetes Service Architecture
• Java Application Deployments
• Linux Deployment Pipelines
• Image-Building Pipelines
• Monitoring & Alerting
• Logging & Observability
• Prometheus
• Grafana
• OpenTelemetry (OTel)
• Distributed Systems Troubleshooting
• Cloud Infrastructure Management
• Deployment Automation

Preferred Skills

• ServiceNow Platform Infrastructure
• MID Servers
• Client Agents
• IntegrationHub
• Docker & Container Technologies
• Python
• Java
• Go
• Elastic Stack
• Splunk
• Enterprise SaaS Integrations
• Cloud-Native Architecture
• Large-Scale Enterprise & E-commerce Platforms

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong cross-functional collaboration abilities.
• Analytical thinking and problem-solving skills.
• Proactive approach with strong ownership and accountability.
• Ability to work independently in fast-paced environments.
• Strong documentation and operational discipline.
• Continuous improvement mindset.
• Effective incident management and troubleshooting skills.