·Company: Willware Technologies
location: PUNE/MUMBAI/Guragon/ Delhi/ Noida
Experience: 10 Years
- Architect and implement ServiceNow Now Assist (GenAI) capabilities including Now Assist Skill Kit, document intelligence, agent fabric, and conversational AI.
- Design and scale AI agent ecosystems (Agent Studio) with multi-agent orchestration, event-driven execution, and human-in-the-loop controls.
- Design and develop enterprise integration architecture (APIs, Integration Hub, event-driven patterns) across ServiceNow and external systems (e.g., SAP, cloud, SaaS).
- Build and own the enterprise AI roadmap, defining maturity from foundational use cases to agentic, autonomous operations at scale.
- Design and implement Workflow Data Fabric & Agent Fabric capabilities, enabling unified data access, context propagation, and seamless coordination between workflows, agents, and enterprise systems.
- Establish AI governance frameworks covering cost optimization, usage monitoring, risk, and responsible AI practices at scale.
- Implement AI observability and monitoring frameworks, including model performance tracking, agent behavior insights, prompt evaluation, and operational KPIs.
- Build reusable AI and integration components and standards to drive scalable, cross-domain adoption of agentic AI on the ServiceNow platform
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